[Hiring] Process Improvement Manager @Bdpinternational

Role Description

The OPS EXL Process Improvement Program Manager is responsible for PSA BDP’s global OPS EXL team’s project portfolio/program management with a special focus on process improvements and process automation.

• Part of global OPS EXL global organization
• Responsible for assigned OPS EXL projects in all areas - Operations, technology, analytics and functional (CoEs) with a special focus on improvements/automation
• End to end project portfolio management for technology leaning projects
• Responsible for allocated budget spend and ROI on the spend
• Close collaboration with core CoE partners (IT/Digital) and also global OPS EXL team stakeholders
• Responsible for inception to execution of all assigned initiatives under the business process improvement / automation program
• Accountable for thorough documentation of the program (exec presentations, business cases, portfolio tracking, individual project updates, escalations, etc.)
• Self starter and can do attitude (this role does not have direct reports, candidate must be able to work to influence all parties involved)
• Tracking and reporting projects/ portfolios under overall OPS EXL target monitor
• Escalations and conflict resolution in projects
• Stakeholder management within assigned projects. Be a leader for change management
• Act as trainer and execution specialist for OPS EXL and related initiatives
• Work closely with EPI centers, operations, technology and functional teams
• Job scope not limited to above-mentioned responsibilities, candidate must be flexible and willing to work on tasks and assignments in the global OPS EXL, Operations and CoE context.

Qualifications

• 5-10 years experience in 3PL or supply chain management arena
• 5 years project management experience
• 5 years experience in handling large/complex technology projects portfolio and budgets
• Experience in navigating global organizational complexity and execution of large projects
• Experience in putting together artifacts for executive level consumption
• Degree in Engineering or business management
• Excellent leadership, analytical and people skills
• Lean Six sigma or related Continuous improvement program certification or experience
• Experience in operations desirable
• Project management certification or skills
• Open to travel 25% of the time

Benefits

• This is a great opportunity to advance your career!
• Come join our growing BDP team!