[Hiring] Director of Operations @Makeship

Role Description

As an early team member, you’ll play a huge role in shaping our culture, our process, and the future of Makeship. Every day, you’ll collaborate, learn more about the content creation space, and watch your work impact the company and the community!

We want this to be the best work experience of your life, so we’ll pay you well, offer great benefits, invest deeply in your growth, and welcome you with our branded swag. You will also be joining one of Canada's fastest-growing start-ups!

Qualifications

• 8+ years of experience in operations, business operations, or a related leadership role, ideally within a high-growth D2C, e-commerce, or marketplace business.
• A track record of designing and scaling processes and teams to match a rapidly growing business, not just running what already exists.
• Strong analytical instincts; you can look at a process and see where it's quietly costing the business time, money, or trust.
• Experience partnering with manufacturing or supply chain partners to balance cost, quality, and speed.
• Excellent cross-functional leadership skills; you can influence and coordinate across engineering, design, finance, and external partners without needing direct authority over all of them.

Requirements

• Lead the Business Operations team, ensuring smooth day-to-day execution of every campaign while evolving our internal workflows and systems in partnership with Systems Engineering.
• Keep merch creation smooth from manufacturing through fulfillment, balancing cost, quality, and timeliness across our manufacturing pipeline and internal teams.
• Lead the Customer Support team, owning the quality, responsiveness, and tooling behind our 1:1 relationship with fans.
• Equip teams across the org with regular insights - support trends, sentiment tracking, research findings, and internal metrics.
• Set up the tools and processes that make it easy for teams to reach creators and fans and learn directly from them.

Benefits

• Work remotely anywhere in Canada and/or access any of our hubs.
• Health and dental benefits from day 1.
• 4 weeks of paid vacation (including paid time off on your birthday).
• An additional 1 week of paid time off during the winter holidays.
• Virtual & In-Person Social Events.
• Annual Paid Volunteer Day Off.
• 1:1 RRSP Matching Program Up to 3%.
• $500 Pre-Tax Annual Health & Wellness Allowance.
• $400 Pre-Tax Home Office Setup Allowance.
• $65 Pre-Tax Monthly Phone Allowance.
• Maternity and Parental Leave Top-Up Program.
• Education Assistance Program.
• Employee Referral Program.
• Tenured Rewards Program.
• Salary Band: $130-160k CAD per annum. Individual salaries will be dependent on unique skills, experience and qualifications.