[Hiring] Director of Operational Readiness @Iron Mountain

Role Description

Iron Mountain is seeking a dynamic and strategic Director of Operations Readiness to join our Operations team. In this role, you will be responsible for steering operational success from the initial tender phase through to implementation, stabilizing new sites, and ensuring a seamless handover to permanent leadership.

What You’ll Do

• Drive Solutions Development & Commercial Validation:
  • Partner closely with Commercial and Solutions Design teams during the tender process to co-create, stress-test, and sign off on proposed operational solutions, SLAs, KPIs, and cost structures to ensure profitability and operational feasibility.
• Lead Implementations & Customer Engagement:
  • Direct the physical and systemic execution of new contracts, serve as the operational leader in client meetings and pitches, build standardized SOPs, and establish comprehensive performance reporting.
• Manage Team Performance & Ensure BAU Handover:
  • Lead and mentor a team of Senior Operations Leaders and cross-functional implementation partners, ensuring all safety, productivity, and profitability targets are met before executing a structured transition to permanent site leadership.

Qualifications

• Progressive leadership experience focused on operations, site startups, complex implementations, and managing multidisciplinary teams.
• Strong knowledge of solutions design principles, commercial cost controls, KPI/SLA validation, and Health & Safety compliance.
• Proven ability in customer-facing communication, executive presentations, cross-functional leadership, and mitigating operational risks during project rollouts.
• Bachelor’s degree in Business Administration, Supply Chain, Logistics, Engineering, or a related field.

Benefits

• Competitive compensation and benefits aligned with experience.
• Paid time off and holidays.
• Flexible work options to support work–life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Company Description

At Iron Mountain, we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.