[Hiring] Director – Omnichannel Operations & Commercial Excellence @ISR Recruitment

Role Description

We are supporting a global organisation seeking an experienced commercial and marketing excellence leader to provide cover within its Global Commercial Excellence team. This is a senior, hands-on role focused on advancing omnichannel operations, channel execution excellence and content operations transformation across global and local markets. You will translate strategic priorities into practical workflows, operating models and measurable improvements in customer engagement and commercial performance.

Responsibilities

• Lead global omnichannel operations, channel execution and customer journey activation.
• Drive channel adoption, campaign orchestration, customer segmentation and Next Best Action initiatives.
• Advance content operations transformation, including global-to-local content models, workflow redesign and pilot evaluations.
• Align global and affiliate stakeholders on governance, roles, responsibilities and ways of working.
• Lead cross-functional workshops and coordinate interdependent transformation workstreams.
• Manage programme governance, budgets, vendors, timelines, risks and executive communications.

Qualifications

• Senior-level experience in commercial excellence, strategic marketing, omnichannel operations or customer engagement transformation.
• Demonstrable hands-on delivery of omnichannel programmes, channel adoption and customer journey activation.
• Experience redesigning content operations, workflows and global-to-local operating models.
• Proven ability to influence senior stakeholders and deliver change across complex global organisations.
• Strong programme management, workshop facilitation and stakeholder engagement skills.
• Pharmaceutical or other regulated-industry experience is highly desirable, alongside knowledge of marketing automation, CRM, Veeva, Salesforce Marketing Cloud, modular content and medical, legal and regulatory (MLR) approval workflows.

Applications

Interested to learn more? If you have a strong background in commercial omnichannel operations in the Pharmaceutical, Life Sciences or Biotechnology sectors and are looking for your next opportunity consulting on a temporary contract for an initial 12-months; please contact Edward Laing here at ISR Recruitment to discuss further on 07436 071 872 or please share a copy of your latest CV and/or online business profile ([email protected]) for a call back in the strictest of confidence?