[Hiring] Director of Licensed Installer Operations @Jetson Home

Role Description

We're hiring a Director of Licensed Installer Operations to build and lead the operational backbone of Jetson's third-party installer program across North America. This is a newly created role with no existing playbook, no inherited program, and no team in place. You are starting from zero and building the infrastructure that allows us to scale into new markets through vetted, certified, and trained external installer partners.

As we grow, you'll own the end-to-end management of our subcontractor network ensuring partners deliver an installation experience indistinguishable from our in-house operations. You will lead the strategic design, recruitment, certification, and ongoing performance management of the network while partnering closely with various teams.

What You Will Do:

• Own the complete licensed installer lifecycle from sourcing and certification through performance management, tier advancement, and offboarding across all subcontractor markets.
• Design and build the full vetting and selection process for identifying installer partners from scratch including evaluation scorecards, reference checks, and cultural fit assessments.
• Build and scale the subcontractor onboarding program including certification tiers, training protocols, ride-along assessments, and ongoing recertification standards.
• Develop and monitor KPIs for installer performance including customer satisfaction, first-time completion rate, callback rate, on-time arrival, documentation compliance, and permit pass rate.
• Establish and maintain brand standards on-site including uniforms, vehicle branding, and customer experience.
• Own the QA framework including remote photo review, video walkthroughs, on-site audits, and tier-based audit cadence.
• Determine permit strategy market by market evaluating whether Jetson or the subcontractor should pull permits in each jurisdiction.
• Manage the subcontractor compensation structure, payment terms, tier-based rate progression, and installer P&L in partnership with Finance.
• Partner with Legal to build and maintain subcontractor agreements, insurance compliance, and customer data protection standards.
• Partner with Supply Chain and Warehouse teams to operationalize equipment and kit handoff to subcontractor crews.
• Forecast installer capacity needs in partnership with market leadership based on market launch plans and install volume projections.
• Develop business continuity plans for each subcontractor market including backup installer networks and market exit contingencies.
• Serve as the senior escalation point for day-to-day process issues across the installer network.

Qualifications

• A bachelor's degree in Business, Operations Management, Construction Management, or a related field, or equivalent experience in field operations, skilled trades, or contractor management.
• 8+ years in operations, field service, or contractor management roles with experience overseeing distributed third-party subcontractor networks.
• A genuine builder mentality with experience standing up programs from zero.
• A proven track record designing contractor vetting criteria, certification and tiering frameworks, and performance scorecards.
• Strong working knowledge of independent contractor classification, licensing, insurance, and compliance frameworks.
• Hands-on experience configuring or administering field service management or CRM platforms.
• A demonstrated ability to balance brand standards & customer experience consistency with subcontractor autonomy.
• Strong communication skills with the ability to speak the language of skilled tradespeople.
• Direct experience in HVAC, residential installation, or skilled trades is a strong plus.
• The ability to manage multiple markets and partners simultaneously in a fast-paced startup environment.
• Comfort operating with high autonomy and high visibility.
• The ability to travel up to 75% on an ongoing basis.
• Familiarity with modern tools including AI to automate and make work more efficient.

Benefits

• Dental Care, Vision Care and Life Insurance premiums fully paid by Jetson.
• Health Insurance premium 85% paid by Jetson.
• Education Support.
• Parental Leave Top Up.
• Equity.
• 401k program.

Company Description

Jetson is on a mission to accelerate the transition of 100 million homes across North America away from fossil fuels toward sustainable energy use. We believe in a future that is 100% electric and 100% better.

Homes are one of the largest sources of carbon emissions, yet adoption of solutions like heat pumps remains slow due to cost and complexity. Jetson is solving this by building the first fully vertically integrated home electrification company — making clean energy simple, transparent, and affordable.

We rely heavily on technology, automation, and data to scale this impact. At Jetson, we value people who are excellent at their craft, curious about new tools (including AI), and motivated to continuously improve how work gets done.