[Hiring] Device Operations Specialist @Xplor

Role Description

The Device Operations Specialist is responsible for the day-to-day operational management of Xplor's payment device estate.

• Coordinate device ordering, provisioning, deployment, replacement, returns, and inventory control.
• Ensure accurate estate records, reliable fulfilment, and clear communication across the complete device lifecycle.
• Act as the first point of contact for routine device requirements and operational issues.
• Maintain accurate serial-number-level device records, including:
  • Merchant allocation
  • Location
  • Status
  • Transfers
  • Returns
  • Retirement
  • Available software versions
• Reconcile the device estate with POS Portal, resolve discrepancies, and track inactive, unassigned, damaged, missing, and end-of-life devices.
• Validate device orders for new and existing merchants and track configuration, dispatch, and delivery.
• Monitor stock levels and flag shortages, excess stock, and ageing inventory.
• Coordinate replacements, returns, refurbishment, reuse, and secure disposal.
• Coordinate provisioning and configuration for each merchant and Business Unit, confirm activation, and resolve errors.
• Support deployments, migrations, upgrades, and device refreshes, including testing and operational readiness for new devices and capabilities.
• Act as the primary day-to-day operational contact for POS Portal, managing fulfilment, inventory, configuration, and support requests.
• Provide operational data and commentary for vendor governance reviews and support service improvements.
• Be the first point of contact for routine Business Unit device enquiries and onboarding requirements.
• Coordinate device incident investigations with internal teams and vendors.
• Support approved software, firmware, and configuration changes with POS Portal, Product, Engineering, and Payments Operations.
• Report on inventory, deployments, fulfilment, replacements, returns, and incidents.
• Support audit evidence and PCI-related controls.
• Identify recurring faults, fulfilment failures, configuration issues, and Business Unit process gaps.
• Support automation and standardisation led by the Device & Terminal Estate Manager.

Qualifications

• Experience in device operations, mobile or telecoms hardware, IT asset management, payment operations, logistics, or a comparable operational environment.
• Strong attention to detail, with the ability to maintain accurate inventory, asset, and operational records.
• Experience coordinating device orders, inventory, fulfilment, provisioning, deployments, or returns.
• Strong organisational skills, with the ability to manage competing priorities and follow actions through to completion.
• Confidence working with external vendors and internal teams to resolve operational issues.
• Good spreadsheet, reporting, and problem-solving skills, including the ability to reconcile data and investigate discrepancies.
• Clear written and verbal communication skills, with the ability to explain operational issues and next steps simply.

Requirements

• Legally authorised to work in the United Kingdom.
• Must reside within the UK for remote roles.
• Xplor does not sponsor visas.

Benefits

• Competitive salary range: USD 59,543 - USD 79,391 yearly.