[Hiring] Vehicle Operations Specialist @Octopus Energy Group

Role Description

We are looking for a Vehicle Operations Specialist to join our growing Vehicle Operations team as our fleet continues to scale. Based within our Downtime team, this role will focus on the performance and commercial management of our hire vehicle portfolio, while also supporting wider operational reporting and process improvement across Vehicle Operations.

You will work closely with Vehicle Operations Specialists, Team Leads and external partners to ensure hire vehicles are managed effectively, recovery opportunities are followed through and agreed processes are being followed. This role requires someone who is commercially minded, organised, confident working with data and comfortable challenging others constructively when performance or processes are not where they need to be.

You will also play an important role in helping us improve how we work, using data, technology and new ideas to build more effective and scalable processes.

What you'll do...

• Manage Hire Vehicle Performance:
  • Maintain oversight of hire vehicles across active cases, ensuring clear visibility of hire duration, cost, extensions, expected repair timelines and next actions.
  • Identify aged, high-cost or unusual cases and work with the team to reduce avoidable spend while ensuring drivers remain appropriately supported.
• Support Cost Recovery:
  • Track recovery opportunities and outstanding contributions from manufacturers, dealerships and partners.
  • Provide administration, tracking and follow-up needed to ensure agreed processes are completed and money is actively chased.
  • Help maintain clear visibility of amounts requested, agreed, received and outstanding.
• Analyse Operational Performance:
  • Use operational data to identify trends, risks and improvement opportunities across Downtime and the wider Operations department.
  • Review hire costs, aged cases, recovery performance, supplier performance, process compliance and operational workloads.
  • Turn data into clear insights and actions rather than simply maintaining reports.
• Build and Maintain Reporting:
  • Create, maintain and improve trackers, reports and dashboards using tools such as Excel and Google Sheets.
  • Ensure data is accurate, accessible and useful, and look for opportunities to simplify or automate manual reporting wherever possible.
• Provide Feedback and Create Accountability:
  • Identify where actions, processes or expectations have not been followed and provide constructive feedback to Vehicle Operations Specialists.
  • Hold people accountable for agreed actions while maintaining strong and positive working relationships.
• Improve Processes:
  • Look for opportunities to improve the way we work.
  • Take an existing process or project, understand where it could be stronger and help develop it into something more efficient, scalable and innovative.
• Use Technology and AI Effectively:
  • Be confident using technology and learning new systems.
  • Experience using AI or automation tools such as ChatGPT, Gemini, Copilot or similar would be advantageous.
• Support Repair Progress Where Required:
  • Contact dealerships, manufacturers, repairers or other partners to understand delays or resolve blockers affecting hire duration.
  • Have a basic understanding of how automotive repair and service processes operate.

Qualifications

• Commercial Awareness: Understand how operational decisions can impact cost and are comfortable questioning whether spend remains necessary, sustainable and appropriately recovered.
• Strong Analytical Skills: Confident working with data, spotting trends and identifying areas for improvement.

Benefits

• Flexible salary discussions based on experience.
• Unique culture focused on autonomy and innovation.
• Perks that matter to employees.
• A dog-friendly workplace.

Company Description

Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience.

We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in.