[Hiring] Coordinator, Resource Planning @CVS Health

Role Description

Responsible for scheduling Providers and ancillary staff in Minute Clinics to ensure adequate market coverage with the goal of keeping the clinics open 100% of the time. The MinuteClinic Region Coordinator must be able to navigate multiple scheduling platforms and understand the dynamic work environment and identify unique staffing needs of retail health clinics. The coordinator will work with their direct supervisor, the market leadership, and staff to analyze market-level scheduling and financial reports related to staffing & scheduling.

The Region Coordinator will be required to support a full-time 40-hour schedule (8 hours per day, M-F) with work hours between 6 AM – 6 PM.

• Scheduling and coordinating the work schedules (Clinical & Non-Clinical) of Providers and ancillary staff utilizing various scheduling tools while managing multiple regions/states.
• Responsible for scheduling markets that have established a rotating schedule, and for supporting all markets with on-call duties and replacement of staff as needed.
• Scheduling based on policies and procedures and scheduling timetables.
• Ensures that markets are within staffing & scheduling budget, generate reports to ensure minimum hours/weekend shift requirements are being met, identify trends in OT and non-clinical hours and for monthly financial trend reports for Area Directors and Chief Nurse Practitioner Officer.
• Coordinates schedules with market leadership to find providers to fill open shifts caused by vacations, sick days, disability leave, jury duty, and last-minute vacancies while minimizing overtime.
• Recognizes staffing needs according to seasonality and works with the market leadership to develop the right staffing model and forecasting.
• Maintains/creates provider and ancillary staff profiles in scheduling system and supports maintenance and updates to any provider/ancillary staff information. Create Orientation schedules.
• Day-to-Day Scheduling Support: Updates to Clinical Management tool and other scheduling tools daily.

Qualifications

• 1 year minimum in scheduling.

Requirements

• Knowledge of Workforce Scheduling Practices.
• Deadline oriented.
• Attention to Detail.
• Critical Thinker.
• Problem Solving.
• Customer Service.
• Negotiator/Influencer.
• Ability to work independently or with others in a fast-paced environment (in-person or virtually).
• Ability to prioritize/organize work.
• Proficient with Microsoft Windows.
• Comfortable navigating web-based applications; use of related scheduling software systems in the past preferred.
• Ability to see the big picture.
• Ability to Communicate Effectively with all levels (Providers, SPMs, ADs, Leadership).
• Change Management.
• Integrity.
• Positive Attitude.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.