[Hiring] Claims Operations Manager @Augment Risk

Role Description

Reinsurance claims servicing and operations. Augment Risk is building a capital solutions and trading platform that brings greater speed, transparency, and execution quality to reinsurance. We are seeking a Claims Operations Manager to establish and run a disciplined claims-servicing capability across our reinsurance portfolio. This is a hands-on operational role for someone who can bring order, responsiveness, and strong controls to a growing business.

Role purpose:

• Own the end-to-end claims operations process after notification, ensuring that client, market, broker, technical accounting, and wordings stakeholders have accurate information, clear ownership, and timely follow-through.

Key responsibilities:

• Establish and operate the claims intake, triage, tracking, and escalation process across treaty and delegated authority reinsurance business.
• Coordinate claims notifications, bordereaux, reserve movements, supporting documentation, and information requests among cedants, reinsurers, fronting carriers, TPAs, and internal teams.
• Maintain a complete and auditable claims register, with clear status, ownership, financial movements, next actions, and escalation triggers.
• Monitor reporting and payment obligations; work with Technical Accounting and Treasury to support accurate and timely claims settlement.
• Lead operational problem-solving on aged claims, missing data, disputed items, and late responses; escalate commercial, coverage, or conduct issues appropriately.
• Partner with Wordings, Legal and Compliance, and broking teams to ensure claims handling follows contract terms and agreed authorities.
• Produce clear management reporting on claims volumes, ageing, reserves, payment status, exceptions, and recurring root causes.
• Improve processes, controls, and systems as the portfolio scales, including practical use of automation and structured data.

Qualifications

• 5+ years of relevant claims operations, claims servicing, or reinsurance claims experience within a broker, insurer, MGA, managing agent, TPA, or reinsurer.
• Strong understanding of claims bordereaux, loss reporting, reserves, settlement workflows, and reinsurance contract administration.
• Ability to coordinate multiple parties and keep complex matters moving without losing detail or accountability.
• Excellent written communication, judgement, organization, and attention to detail.
• Comfort working in a fast-moving environment where processes are being built as well as operated.

Requirements

• Experience with Lloyd's and London market claims processes.
• Experience supporting delegated authority, specialty, or complex reinsurance portfolios.
• Familiarity with broker-management, claims, or accounting systems and data-led process improvement.

Benefits

• Competitive compensation packages, including base salary, performance-related bonuses, and equity participation.
• Opportunity to be inventive and innovative, challenging industry norms.
• Work in a multi-disciplinary environment, collaborating closely with talented individuals within a flat structure.
• Trusted and encouraged to take ownership and accountability.
• Work from anywhere approach, providing flexibility for great client outcomes.
• All employees are offered equity to share in the value created.
• Employee benefits designed to look after our people and their loved ones.
• Equal opportunity employer committed to creating an inclusive environment.