[Hiring] Chief Operating Officer @Spaulding Ridge

Role Description

Spaulding Ridge is seeking a transformational Chief Operating Officer (COO) to lead Client & Delivery Operations and evolve the global operating model that turns demand into exceptional client outcomes. Reporting directly to the Chief Executive Officer and serving as a key member of the Executive Leadership Team, the COO will initially prioritize evolving the delivery model and advancing the strategic and operational priorities outlined below, before ultimately assuming full leadership and ownership of the firm's client delivery functions. The role's mandate encompasses:

• Client delivery operations
• Practitioner leadership
• Delivery economics
• Operational execution
• Service-line performance
• Delivery excellence
• Client health
• Resource and capacity management
• Global delivery strategy
• Talent supply
• Revenue Operations

This executive will play a pivotal role in shaping the future of Spaulding Ridge by building an AI-enabled, globally integrated delivery organization that accelerates client value, strengthens profitability, and creates durable competitive advantage. The COO will partner closely with leadership across commercial, finance, talent, technology, and transformation functions to ensure the firm is positioned to scale while maintaining a world-class client experience.

The ideal candidate will bring enterprise-scale leadership experience within professional services or consulting environments, a proven ability to design and scale modern delivery organizations, strong commercial and operational acumen, and a track record of developing high-performing leaders and operating models. Success in this role will require a builder's mindset, exceptional organizational influence, intellectual curiosity, and the ability to translate ambitious vision into measurable business outcomes.

Responsibilities

• Prioritize evolving the delivery model and advancing strategic and operational priorities.
• Assume full leadership and ownership of the firm's delivery functions and performance.
• Design and evolve a modern, AI-enabled delivery model.
• Build and expand Spaulding Ridge's global delivery capabilities.
• Develop and coach Practice Leaders and Managing Directors.
• Partner closely with the Chief Commercial Officer to align sales and delivery operations.
• Build and lead Revenue Operations.
• Drive consistent delivery standards and governance practices.
• Advance scalable managed services and DecisionOps offerings.
• Establish disciplined enterprise-wide resource management practices.
• Collaborate with executive leadership on enterprise strategy and business transformation initiatives.
• Lead through market, organizational, and technology transformation.
• Foster a culture of accountability, innovation, and continuous improvement.

Qualifications

• 20+ years of executive leadership experience within professional services, consulting, or technology services.
• Proven track record of scaling delivery organizations and driving operational transformation.
• Deep expertise in professional services delivery and resource management.
• Demonstrated success building and leading global delivery centers.
• Experience designing and implementing innovative delivery models.
• Strong commercial acumen with the ability to partner effectively across functions.
• Proven ability to develop senior leaders and build high-performing teams.
• Exceptional strategic planning and operational management capabilities.
• Executive presence and influence with the ability to engage stakeholders.
• Outstanding communication and change leadership skills.
• Demonstrated ability to navigate ambiguity and execute in a fast-changing environment.
• Leadership style characterized by high accountability and collaboration.
• Bachelor's degree required; advanced degree preferred.

Benefits

• Generous time off
• Paid holidays
• Paid parental leave
• 401(k) with company match
• Highly subsidized health, dental, and vision plans
• Company-paid life and disability insurance
• Monthly allowance for well-being and technology expenses
• Reimbursement for approved learning and development initiatives

Compensation

The base salary range for this position in the United States is $400,000-500,000. This executive role is eligible to participate in an annual discretionary bonus program and a long-term incentive (LTI) equity program.

Company Description

Spaulding Ridge is committed to helping team members thrive in their work and life, and we invest in comprehensive total rewards to support this goal.

Spaulding Ridge is committed to fair and equitable compensation practices and offers Equal Employment Opportunity.