[Hiring] Business Practices Coordinator @Better Business Bureau of Chicago and Northern IL

Role Description

This is a remote role that must be performed from the Chicago metro area. The Business Practices Coordinator serves as the operational coordinator for the Business Practices Department and is responsible for managing:

• Accreditation administration
• Shared services functions
• Marketplace trust initiatives
• Compliance support
• Departmental reporting
• Operational continuity

This position acts as the primary Shared Services resource for Business Practices and provides backup support for all Chicago-area Business Practices functions as needed. The ideal candidate is highly organized, detail-oriented, adaptable, and capable of balancing multiple priorities while maintaining excellent customer service and adherence to BBB Standards for Trust. This individual plays a critical role in ensuring the efficiency, consistency, and effectiveness of Business Practices operations across the organization.

Qualifications

• Associate degree or equivalent work experience.
• Two or more years of experience in business operations, compliance, accreditation, investigations, customer service, quality assurance, administration, or related fields.
• Exceptional organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities simultaneously.
• Strong attention to detail and accuracy.
• Professional judgment and decision-making abilities.
• Microsoft Office proficiency including Outlook, Word, Excel, Teams, and SharePoint.

Requirements

• Bachelor's degree (preferred).
• Experience working within accreditation, compliance, consumer advocacy, investigations, business operations, or nonprofit environments (preferred).
• Experience with CRM, database, reporting, and workflow management systems (preferred).
• Knowledge of BBB Standards for Trust and marketplace policies (preferred).

Benefits

• Flexible work environment.
• Opportunities for professional development.
• Comprehensive health benefits.
• Retirement savings plan.

Company Description

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