[Hiring] Business Operations Manager @Tilting Futures

Role Description

We are a lean team, and the Business Operations Manager makes sure each of us has the information and resources we need to do our jobs well. You will lead our finance, people and tech operations so our team can stay focused on the young people we serve.

We are looking for a hands-on operator who loves making things simpler and wants to build bench strength across our teams, so no single person holds all the knowledge.

The Business Operations Manager reports directly to Odiaka Gonzalez, Chief Operating Officer, who sits on the Senior Leadership Team.

Your Opportunity for Impact

• Run smooth, timely finances:
  • Make sure our finances are accurate and our leaders get the numbers they need in a timely manner.
  • Lead month-end close from start to finish, and set up simple systems that help managers hold their teams accountable for close steps.
  • Serve as the main point of contact for our outside accountants and fractional CFO.
  • Project manage the annual budget process, forecast updates and spending controls.
• Run people operations that reflect our values:
  • Make sure every team member has an engaging and enriching experience that reflects our values.
  • Own benefits administration, including annual open enrollment, renewals and team questions.
  • Lead onboarding, offboarding and offer letters, and keep us compliant with HR requirements.
  • Project manage our hiring process, keeping hiring managers, candidates and timelines on track.
  • Partner with our fractional executive assistant on day-to-day HR and admin tasks.
• Help every team get the most out of our tools:
  • Administer our organization-wide tools (Google Workspace, Slack, Asana and 15Five).
  • Help each team own the tools it uses by building up subject matter experts.
  • Recommend new tools, retire ones we have outgrown, and keep our accounts and data secure.
• Make our operations simpler:
  • Look across finance, people and tech processes for steps to automate, streamline or outsource.
  • Keep the Resource Hub and process documentation current.

Who Will Thrive in This Role

• Collaborative: Partners with others to get better results.
• Relationship builder: Leads with a people-first mindset.
• Resourceful: Finds practical solutions with the tools and budget we have.
• Detail-oriented: Pays close attention to numbers, contracts and compliance.
• Strategic thinker: Anticipates what the team will need next month and next year.
• Initiative: Spots a broken process and fixes it without waiting to be asked.
• Adaptable: Adjusts easily as priorities and circumstances change.
• Connected to our mission: Passion for Tilting Futures's mission and vision.

Requirements

• 4+ years of experience in operations, finance or business operations, ideally at a nonprofit.
• Working knowledge of nonprofit finance and accounting.
• Experience managing outside vendors, such as accountants and benefits providers.
• Strong project management skills.
• Comfort with technology and learning new tools quickly.
• Advanced spreadsheet skills and experience with accounting tools.
• Clear written and verbal communication skills.
• Commitment to aligning operational practices with our values.

Bonus Points If You Have/Are

• Experience administering benefits and HR compliance.
• Experience with an HRIS or applicant tracking system.
• Experience using automation and AI tools to simplify routine work.

Your Legacy

Build the systems that help our lean team spend its time on our mission. A year from now, you have democratized information across the organization, and no tool or process depends on one person.

A Day in the Life

• Morning: Work with outside accountants to finish month-end close, share the budget-to-actuals report, and facilitate a kickoff meeting for a new role.
• Afternoon: Welcome a new teammate, ensure their onboarding is smooth, and meet with team experts to plan a workflow automation.
• Before Signing Off: Compare software renewal prices and update the Resource Hub with a new cybersecurity process.

Tilting Futures is an equal opportunity employer. We know a diverse team produces the best results and we believe our team should reflect the diversity of leadership we aim to inspire. Applicants who contribute to this diversity are strongly encouraged to apply.