[Hiring] Director, Business Operations & Account Management @Dark Horse Consulting Group

Role Description

We are seeking an experienced Director or Senior Director of Business Operations & Account Management to own and elevate this function firm-wide. Reporting directly to the President & COO, you will be the accountable owner of DHCG's core Business Operations infrastructure, including:

• Resource management
• Client experience optimization
• Account expansion

This role builds directly on the foundation of DHCG's existing Business Operations infrastructure, but is empowered to take strategic ownership of building the function to fit a rapidly growing organization with increasingly sophisticated account management and business operations needs.

Qualifications

• Bachelor's degree required; MBA or life sciences advanced degree a plus.
• 7-10+ years of experience in business operations, account/client management, or client services within a professional services, consulting, or similarly fast-paced client-facing environment.
• Prior experience in life sciences, biotech, CRO/CDMO, or another complex professional services setting strongly preferred.
• Demonstrated experience building, running, or improving resource/utilization management systems and executive reporting frameworks.
• People management experience, with a track record of developing and coaching direct reports.
• Experience partnering closely with senior executives or Partners in a client service business.

Requirements

• Strong analytical and financial acumen, with fluency in utilization, billable hours, project economics, and contract language.
• Exceptional organizational and project management skills, with the ability to manage multiple concurrent workstreams and competing priorities.
• Executive presence and communication skills, with the credibility to report directly to the President/COO and engage the ELT.
• Process-oriented with a strong bias toward innovation and continuous improvement; familiarity with AI tools and a willingness to integrate them into day-to-day workflows strongly preferred.
• Strong interpersonal skills and the credibility to build trusted working relationships with DHCG's Managing Partners and Principals.
• Sound judgment and discretion in handling confidential client, financial, and personnel information.
• Entrepreneurial in nature, thrives in fast-paced environment in growing organization.

Benefits

• Work at the cutting edge of advanced biotherapeutics, a sector where the science is transformative and the stakes are high.
• Join a team of world-class scientific experts and consultants who are genuinely passionate about what they do.
• Take ownership of, and be empowered to build and improve, a firm-wide function with critical importance to the business’s success, and direct visibility to the President/COO.
• Lead and grow a team, with a clear path to broader operational leadership as DHCG continues to expand.
• Competitive compensation, commensurate with experience.
• Flexible, remote-first working environment.