[Hiring] Training Business Operations Lead @Kotter

Role Description

The Senior Training Business Operations Lead will own and continuously improve the operational foundation of Kotter Training. This role brings together program delivery, business operations, systems, processes, and performance data to ensure we deliver an exceptional client experience while running an effective and financially healthy business.

Working closely with the Head of Training, this person will oversee the details that keep our corporate and public training programs running while helping the business make better decisions about performance, capacity, resource allocation, and growth.

This is a senior individual contributor role with broad ownership and cross-functional influence. It is an opportunity for a resourceful, analytically minded operator to shape how a growing professional services training business works.

This is a Remote, U.S.-Based position.

Responsibilities

• Own Program Operations
  • Oversee the operational details of Kotter’s corporate and public training programs, from initial planning through delivery and follow-up.
  • Partner with the training sales team to transition closed deals into active projects, ensuring all client requirements, customizations, and SOW details are clearly understood and documented.
  • Act as a point of contact for clients post-sale. Manage logistical communications leading up to the training delivery.
  • Coordinate delivery resources assigned to client engagements. Ensure facilitators have the materials, context, and support they need prior to delivery.
  • Own the end-to-end execution of the open-enrollment public training calendar.
  • Serve as the primary concierge for public attendees, handling inquiries and tracking post-session certificates and surveys.
  • Occasional on-site or virtual event support and session production.
• Strengthen Business Performance
  • Partner with the Head of Training, Sales Enablement, and Finance to monitor the health and performance of the business.
  • Monitor project health and proactively flag any scope creep or necessary change orders to the SOW.
  • Monitor vendor spend, venue costs, translation costs, and other inputs to track margin and product performance.
  • Gather client feedback post-delivery and ensure project closure protocols are established and followed.
  • Manage the timeline and actions required to deliver projects, such as core training curriculum asset updates and new product development.
• Stabilize and Scale Processes, Systems, and Ways of Working
  • Evaluate how work gets done across the training business and identify opportunities to simplify processes.
  • Establish operating rhythms that create visibility into priorities, upcoming programs, and business performance.
  • Collaborate directly with the Heads of Training and Consulting to forecast capacity and allocate delivery resources effectively.
  • Coordinate dependencies, ensure go-to-market and delivery readiness.
  • Organize and track access to training materials, establishing tight version control protocols.
  • Track progress of delivery requirements for Kotter Certified Trainers.
  • Standardize templates, status reports, and delivery checklists.
  • Maintain project management tools, ensuring all data is accurate and tasks are updated.
• Coordinate Across Teams and Partners
  • Work across Training, Consulting, Sales, Marketing, Finance, and external facilitators to align priorities.
  • Implement mechanisms that keep the work of the Training team visible to the rest of the firm.
  • Partner with the Head of Training to translate business priorities into operational plans.
  • Collaborate tightly with the marketing team to align on promotional schedules and campaigns.
  • Work with Sales and Training leadership on pipeline visibility and delivery feasibility.
  • Manage translations of training materials into new languages.

Qualifications

• 5+ years of relevant experience in business operations, training operations, program operations, service delivery, or a related field.
• A bachelor's degree or equivalent practical experience. Master’s degree or MBA a plus.
• Experience managing complex operational workflows and coordinating multiple stakeholders, priorities, and deadlines.
• Demonstrated ability to improve processes, systems, or operating practices.
• Experience using data, reporting, and performance metrics to identify issues.
• Business and financial acumen, including an understanding of operating costs and resource utilization.
• Strong planning and organizational skills, paired with the judgment to prioritize and adapt.
• Excellent written and verbal communication skills.
• Comfort working independently, navigating ambiguity, and influencing without formal authority.
• Proficiency with business productivity tools and operational systems.
• Must be authorized to work in the United States without current or future employer-sponsored visa support.

Benefits

• Salary Range: $85K-120K
• Compensation will be based on experience and qualifications.
• Kotter offers a comprehensive benefits package, including health coverage, 401(k), unlimited paid time off, and professional development opportunities.

Accessibility Commitment

• Kotter is committed to providing equal employment opportunities and reasonable accommodations to qualified individuals with disabilities in all aspects of employment.
• Physical Requirements:
  • The ability to communicate effectively in person, over video, and via digital platforms.
  • The ability to operate standard office equipment.
  • Occasional lifting of materials up to 20 pounds.
  • Travel (up to 10%) for client meetings, workshops, and events.