[Hiring] Business Applications Manager @ITW

Role Description

The Business Applications Manager leads the team responsible for supporting and improving business applications across Retail Shared Services, including JD Edwards, integrations, and reporting. The manager works with business leaders to set priorities and ensure systems meet day-to-day needs while planning for future improvements. This role includes working directly in JD Edwards and other applications when needed, with most of the focus on leading the team, managing projects, and coordinating internal staff and outside partners.

Qualifications

• At least 7 years of experience in business applications, ERP, or enterprise systems, including at least 3 years leading a team and managing direct reports.
• Experience with JD Edwards EnterpriseOne, application projects, integrations, reporting, and vendor management is required.
• A bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field is preferred; equivalent relevant experience will be considered.
• Experience with JD Edwards EnterpriseOne and applications supporting manufacturing or distribution is preferred.
• No specific certification or license is required.

Requirements

• Manage the support and reliability of JD Edwards EnterpriseOne, RFgen, and related applications.
• Oversee configuration, development, testing, upgrades, and production support.
• Review service quality, aging tickets, and recurring problems, ensuring issues are resolved promptly.
• Work with business leaders and process owners to understand requests, assess their value, and set priorities for application improvements.
• Lead projects from requirements gathering and process review through testing, user acceptance, rollout, and communication.
• Oversee EDI and integrations, including trading partner setup, mappings, transaction monitoring, and data transfers between systems.
• Manage application vendors and consultants, including support agreements, statements of work, renewals, licensing, purchasing, and escalations.
• Plan application upgrades, modernization, replacements, and retirements.
• Ensure application security, access controls, monitoring, and production change controls are in place and maintained.
• Manage and develop the application analysts and technical staff on the team.

Benefits

• Compensation Information: 115,440.00 - 192,400.00 USD Annual