[Hiring] Business Operations Coordinator @Astound Broadband

Role Description

The mission of the Business Operations organization is to provide support services for the National Sales team via billing, project, and vendor management.

• Develop workflow continuity with boundary partners to establish efficiencies by improving communication to minimize duplication.
• Collect and analyze operational data to identify trends, generate reports, and inform decision-making.
• Analyze and optimize existing business processes, identifying areas for improvement, and implementing new procedures to enhance efficiency.
• Facilitate communication between different departments, resolving operational issues, and coordinating with stakeholders at all levels.
• Coordinate with outside sources to ensure submitted data reflects an accurate depiction of performance while making recommendations for process improvement for current and future metrics collection systems.
• Provide business analysis support and assist with business requirements documentation to ensure effective delivery of system and operational changes.
• Educate and promote a culture of continuous improvement by partnering with process owners/champions to drive improved results.

Qualifications

• Ability to learn and retain new information and concepts quickly, including the operational understanding of telecommunications ordering/provisioning, billing/accounting processes, and general project management principles.
• Must have strong organizational skills and be excellent with details and follow-up.
• High competency in both verbal and written communications, interpersonal skills to interact effectively with different types of people and approaches, outgoing and proactive in order to accomplish tasks.
• Flexibility, ability to multitask and prioritize requests from several different sources without sacrificing quality of work, and ability to handle a fast-paced work environment.
• Strong computer literacy, with the ability to leverage technology associated with the job (Access, Excel, PowerPoint, Smartsheets, Tableau).
• Strong data analytics experience on large-scale complicated datasets, including expertise in handling sales data such as pipeline, revenue, and churn.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum of 2 years of experience in business analysis, process mapping, and business operation design.

Benefits

• 401k retirement plan, with employer match.
• Insurance options including: medical, dental, vision, life and STD insurance.
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization.
• Floating Holiday: 40 hours per year.
• Paid Holidays: 7 days per year.
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws.
• Tuition reimbursement program.
• Employee discount program.

Company Description

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology.

• We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world.
• At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences.
• Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity.
• Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve.
• We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys.
• At Astound, we believe in creating astounding possibilities for everyone, everywhere.