[Hiring] Business Operations Manager @Bon Secours Mercy Health

Role Description

This role supports operational excellence across Urgent Care and Employer Services by serving as a strategic partner to operational leadership in assigned geography. This position focuses on operational analysis, performance improvement, workflow optimization, and consistent execution of system initiatives. The Manager drives improvements in profitability, patient experience, and employer satisfaction across multiple locations.

Essential Job Functions

• Conduct operational site visits, assessments, and audits across urgent care and employer services locations.
• Monitor and report on performance metrics including staffing, financials, patient flow, and service delivery.
• Analyze key performance indicators (KPIs) to identify trends, gaps, and improvement opportunities.
• Partner with site leaders to implement best practices, standardized workflows, and operational improvements.
• Facilitate regular consultation with site leadership on performance, financial management, and patient experience.
• Review profit and loss statements and support development of action plans to improve performance.
• Provide coaching, training, and operational guidance to clinic managers and staff.
• Support new site openings and facility enhancements, including operational planning and readiness.
• Ensure implementation of system initiatives, programs, policies, and technology updates.
• Build and maintain strong relationships with internal stakeholders, clinic teams, and employer clients.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Qualifications

• Bachelor’s Degree in Business Administration, Healthcare Management, or related field (required)
• Master's Degree in Business Administration, Healthcare Administration, or related field (preferred)
• 3 years of experience in healthcare operations, business operations, or multi-site support (required)
• Experience in urgent care, medical office operations, or occupational health services (preferred)
• Training in operational analytics tools, reporting systems, or healthcare performance improvement methodologies (preferred)

Requirements

• Minimum Salary: $38.64
• Maximum Salary: $61.82

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources, and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development, and continuing education support
• Benefits may vary based on the market and employment status.