[Hiring] Business Operations Lead @Ambience Healthcare

Role Description

Ambience is looking for a Business Operations Lead to serve as an internal operator — taking vague, high-leverage problems and converting them into shipped outcomes that move company KPIs. In this role, you will own cross-functional projects that fall between existing team boundaries, build source-of-truth insights, drive execution from scope through handoff, and stand up the processes and new verticals that allow the company to scale.

This is a highly cross-functional operator role for someone who thrives in ambiguity, builds durable systems from scratch, and raises the bar for execution rigor across an entire organization. It is a high-growth role with broad exposure across the business, and strong performers will have clear paths to increased scope and ownership over time.

What you will accomplish

• Drive high-leverage, cross-functional initiatives end-to-end — from scoping and stakeholder alignment through execution, measurement, and handoff with playbooks.
• Redesign implementation workflows to lift site go-live throughput with the same team capacity.
• Define pricing and packaging strategy, including SKUs and tiers, pilot with customers, and measure close-rate impact.
• Build cross-functional product launch playbooks (Alpha → Beta → GA) covering user rollout, enablement materials, and client education.
• Stand up initial RevOps infrastructure including pipe-to-revenue models, rep performance dashboards, ROI frameworks, and stage definitions.
• Launch finance tooling MVPs such as license management and automated monthly true-ups.
• Deliver project dashboards, KPI specs, short playbooks, and regular update cadences for every initiative.

Early success indicators (first 3 to 6 months)

• A clear project portfolio is scoped and prioritized with the hiring manager, with 1–2 initiatives already in active execution.
• A repeatable project framework is in place — including dashboards, KPI specs, stakeholder update cadences, and handoff documentation.
• Initial deliverables on at least one high-priority workstream (e.g., implementation throughput, pricing, or RevOps discovery) are producing measurable results.
• Cross-functional partners across Product, GTM, Care Transformation, and Finance view the BizOps function as a reliable, high-output execution partner.
• Early operating cadences and playbooks are documented and ready for transition to permanent owners.

Qualifications

• 4–8 years in top-tier consulting, BizOps, strategy, or founder/operator roles with clear 0→1 delivery.
• Demonstrated wins owning cross-functional initiatives such as pricing, segmentation, rollout throughput, or RevOps/GTM programs.
• Strong analytical capability — comfort with Excel/Sheets, reading SQL/BI output, and backing recommendations with data.
• Excellent executive communication: crisp memos, clear asks, and tight stakeholder management.
• High learning slope: picks up new domains fast, thrives with autonomy, low ego, high ownership.
• Systems thinking: turns messy processes into simple, durable mechanisms including cadences, SLAs, and dashboards.

Nice-to-have qualifications

• Healthcare or other regulated industry experience.
• Hands-on familiarity with modern data stacks as a consumer or partner, such as Snowflake, dbt, and Sigma.
• Experience building operating cadences in high-growth SaaS startups.
• Familiarity with CRM and RevOps tooling.

Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents.
• 401(k) with a company match of up to 3% of base salary.
• A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based.
• Parental leave to support your family needs.
• Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered.
• Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability.