[Hiring] Business Operations Lead @Crux

Role Description

We are hiring a BizOps Lead to design and deploy automation-first infrastructure in our Business Execution team. This role is tailored for a problem-solver who blends a deep understanding of financial and diligence operations with a tool-savvy mindset—someone who’s excited to identify bottlenecks, automate manual processes, and craft robust internal systems that help Crux scale.

This is a high-impact, cross-functional role embedded deeply within our commercial teams. You’ll be instrumental in eliminating friction across go-to-market workflows, leveraging tools like HubSpot, Claude Code, and n8n, and pushing the envelope on how we use automation and AI to streamline operations, optimize our GTM motion, and enhance customer experience.

We believe that the right hire will help us build stable and scalable service delivery systems that support Crux’s growth while continually optimizing for customer satisfaction. The number one skillset we’re looking for in this role is problem scoping & execution – being able to take ambiguous and complex problem spaces, identify the core issues, prioritize across multiple solutions, and relentlessly drive toward completion.

What you’ll do

• Design and deploy systems: Build automation-driven systems that support structured product workflows and eliminate friction across the Business Execution team and their diligence efforts.
• Eliminate manual work: Identify high-leverage repetitive tasks – deal evaluation, due diligence, internal handoffs, and compliance – and design scrappy, scalable automation to replace them.
• Own cross-functional service delivery infra: Build reliable service infrastructure across GTM tools (e.g., HubSpot, Omni, internal systems) that enable commercial, marketing, and PDE teams to operate with higher precision and less manual intervention.
• Experiment and implement quickly: Move fast on scoped MVPs, leverage off-the-shelf tooling creatively, and iterate toward operational excellence.
• Use AI to accelerate process design: Champion use of AI-powered tools and workflows to accelerate internal processes and enhance customer-facing systems.
• Collaborate with technical & commercial teams: Partner closely with Commercial, Growth, Product, and Engineering to ensure systems are robust, business-aligned, and adopted.
• Instrument systems with data & insights: Stand up analytics and reporting systems to track performance, surface opportunities, and drive iterative improvement.

Who you are

• Business Execution Fluency: You know the in’s and out’s of how investment banking teams work and the challenges that they face; you’re quick to grok the pain points in evaluating new investment opportunities, scaling compliance, and completing due diligence.
• Cross-functional Coordinator: You thrive in cross-functional collaboration, helping to build strong connections across departments. You are an empathetic listener, capable of understanding team members' concerns and building trust by delivering results.
• Strategic Rigor: You are a strategic thinker with a track record of identifying innovative service delivery solutions. You can communicate complex ideas clearly and focus on both short- and long-term impacts, ensuring that service processes are aligned with broader business goals.
• Startup Minded: You are excited to work in a fast-paced startup environment, where you’ll wear multiple hats, experiment frequently, and take ownership of designing, refining, and scaling commercial processes.
• Execution-First Systems Thinker: You ship MVPs quickly and iterate to high-quality outcomes. You know when “scrappy” is good enough and when polish matters.
• Problem Scoper & Prioritizer: You break down ambiguous challenges, identify the core issues, and focus on the highest-leverage opportunities for improvement.
• AI-Forward Thinker: You bring a creative mindset to using AI tools for system design, internal automation, and smarter decision-making.

Benefits

• Healthcare: We cover 100% of premiums for employees with a variety of plans on Aetna (nationwide) and Kaiser (WA and California) and subsidize 70% for dependents (total as a group), if relevant.
• Dental & vision: We cover 100% of premiums for employees and 50% for dependents (each), if relevant.
• Holidays: 10 company holidays per year.
• Paid time off: 20 days per year.
• 401k: We support a 401k account but don't have a matching program set up at this time (typical for an early-stage startup).
• Parental leave: 16 weeks for birthing parents and 12 weeks for non-birthing parents.
• Compensation: Base Compensation: $150,000 - $250,000 depending on leveling/years of experience, not reflecting value of equity. Company wide bonus tied to revenue goals. Stock options in a rapidly growing company.

Values

• Care for each other: We want to work on a team where people support each other - in their growth, in their work, and towards our shared mission. When we do that, we have fun.
• Build and improve rapidly: We move quickly. To do that, we focus, consistently ask ourselves if we are prioritizing the right things, and execute them as best as possible.
• Focus unremittingly on customers: Our first obligation is to our customers and partners, and we keep their needs front and center in everything we do.
• Demonstrate ownership: We are all owners of Crux. This is our team, our company, our product and we show that to each other.
• Convene a team that reflects the breadth of experiences in the country: We’re building a team with a wide range of backgrounds and a culture where everyone can thrive.