[Hiring] Business Operations Analyst I @Softheon

Role Description

We are seeking a highly motivated and detail-oriented Business Operations Analyst I to join our team. The ideal candidate will be responsible for analyzing and optimizing business operations to support the company's strategic objectives. This entry-level role offers an excellent opportunity to develop your skills and grow within the Healthtech industry.

• Data Analysis: Collect, analyze, and interpret data to identify trends and insights that can inform business decisions and drive operational improvements.
• Process Improvement: Assist in identifying and implementing process improvements to enhance efficiency, productivity, and quality across various departments.
• Reporting: Generate and maintain regular reports on key business metrics, providing actionable insights to stakeholders and management.
• Project Support: Support project management activities, including tracking progress, identifying issues, and ensuring timely completion of project tasks.
• Cross-Functional Collaboration: Work closely with cross-functional teams, including finance, sales, marketing, and product development, to support business operations and align on strategic goals.
• Market Research: Conduct market research to stay informed about industry trends, competitive landscape, and emerging technologies relevant to the healthtech sector.
• Documentation: Maintain comprehensive documentation of processes, procedures, and analysis to ensure transparency and knowledge sharing within the team.
• Compliance: Ensure business operations comply with industry regulations and company policies, maintaining high standards of quality and integrity.
• Talent Management: Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
• Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values.
• Provide guidance and mentorship to team members within your department and across diverse functions.
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.
• Additional Responsibilities: Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues.
• Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable).
• Must reside in the Eastern or Central time zone. Must be located in one of the following states: NY, NJ, FL, GA, PA, CT, IL, MD, TN, NC, MI, TX.
• Must work Eastern hours 9-6 pm ET.

Qualifications

• Bachelor's degree required, degree in STEM is preferred.
• 1-3 years of experience in business operations or data analysis.
• Experience in the healthcare or technology industry is a plus.
• Experience within the STEM field is required.
• Six Sigma Yellow Belt certification preferred. Must be willing to complete certification within first 180 days of employment.

Requirements

• Basic understanding of healthcare industry standards and regulations is desirable.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau).
• Excel experience is required.
• SQL experience is highly preferred.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and a proactive approach to identifying and solving problems.
• Eager to learn and grow within the company.
• Team player with a collaborative attitude.
• Strong organizational skills and ability to work independently.

Benefits

• Base pay of $60,000 - $65,000 plus equity (when applicable), variable/incentive compensation, and benefits.
• Work from your home company with a one-time home office stipend.
• Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents.
• Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave.
• 15 days to discretionary PTO based on YOS.
• 9 additional paid holidays.
• Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities.