[Hiring] Field Claims Adjuster @American Integrity Insurance Company of Florida, Inc.

Role Description

As a Field Claims Adjuster, you will investigate and evaluate field claims reported on our policies to determine coverage and extent of damage in an attempt to reach an appropriate and negotiated settlement in accordance with statutory requirements, policy provisions and customary and reasonable mitigation techniques. We are looking for a Field Claims Adjuster for our Brevard County territory.

What You’ll Do

• Confirm coverage and identify/resolves coverage issues. Contacts insured same day as claim is assigned.
• Conduct proper investigations on cause of loss and procure proper documentation and supporting reports utilizing vendors appropriately. Continually evaluate vendor performance and techniques.
• Identify and recommend subrogation opportunities.
• Utilize peer review as needed.
• Review and process correspondence and take appropriate action. Maintain up-to-date claim file diary.
• Complete assigned claims promptly with full required documentation. Process payment and/or denial based on policy coverage.
• Assess exposure and set proper reserves. Notify management of large losses promptly.
• Communicate with customers, agents, and other partners verbally and in writing in a professional manner.
• Represent the company as the product coverage and statutory expert for our insureds, agents, and vendors.
• Maintain appropriate documentation on all claim files and process claims in a timely manner.
• Meet company service standards and effectively use the diary system to remain current.
• Manage special projects, as assigned, within the established time and quality guidelines.
• Develop and maintain open and trusting working relationships with insureds in order to gather pertinent information.
• Perform other related duties as assigned.
• Regular and reliable attendance is an essential function of the position.

Qualifications

• High School Diploma or GED required. College Degree preferred.
• One (1) to three (3) years prior experience in field claims adjusting and three (3) to five (5) years prior experience estimating claims; prior carrier experience preferred.
• State of Florida 5-20 or 6-20 License desired. If you do not have a current Florida adjuster's license, American Integrity will work with you to obtain one during a reasonable amount of time. Completion of insurance courses such as IIA, AEI, or CPCU preferred.
• Ability to analyze facts and coverages in order to evaluate damages.
• Proven ability in negotiation and investigation required.
• Ability to communicate interpersonally with individuals and groups via telephone and in writing.
• Ability to communicate effectively with a wide variety of technical/professional/consumer clients.
• Familiarity with Microsoft Windows and Office Suite.
• Familiarity with industry claims systems and property estimating systems, Xactimate preferred.

Working Conditions

• Normal business office environment.
• Must be able to remain in a stationary position for periods of time while constantly operating a computer and/or other office productivity machinery such as a calculator or telephone.
• Occasionally move about inside the office to access file cabinets, office machinery or communicate with coworkers.
• Occasionally lift and/or move up to 10 pounds.
• During field work, regularly exposed to outdoor weather conditions.
• During field work, exposed to work in areas of height, small spaces, and fumes or airborne particles; may occasionally be exposed to toxic or caustic chemicals.
• Field work noise level is usually moderate.

Travel

• Field travel as required.

ADA

The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of job duties.