[Hiring] Office Manager @Offshore Launch

Role Description

This is a remote, full-time position supporting a fast-growing plumbing and HVAC company in New Jersey. The company handles a wide range of work:

• Plumbing repairs
• Drain and sewer work
• Water heaters
• Boilers
• Furnaces
• Heat pumps and mini-splits
• Gas lines
• Water treatment

You’ll work US Eastern business hours. The owner runs a team of field technicians and is busy growing the business. Day to day, you’ll be the person who keeps the office running:

• Phones
• Scheduling
• Dispatch
• Estimates
• Invoices
• Follow-up

The company is moving its operations onto Housecall Pro now. You’ll start with a newly set-up system, written SOPs, and the full support of our team, and you’ll help shape how the office works from the start. As the company grows, you may also train and lead a new office team member.

This role is for someone who wants to own the office and run it without waiting to be told what to do next.

Qualifications

• 2 or more years in office management, dispatch, customer service or operations coordination, ideally in plumbing, HVAC or other home services
• Hands-on experience with Housecall Pro, or with ServiceTitan, Jobber, FieldPulse or a similar platform
• Experience dispatching a team of several technicians, including same-day and emergency calls
• Excellent spoken English and a confident, warm phone presence
• A strong follow-up habit. You chase estimates and invoices without being reminded.
• The ability to juggle phones, schedules and follow-ups at the same time without dropping anything
• Comfort working independently for a busy owner
• Availability to work US Eastern business hours, full-time

Requirements

• 95% or more of calls answered
• Every new lead contacted within 5 minutes
• 75% or more of qualified leads booked
• Arrival-window and “on the way” texts sent on every job
• Every open estimate followed up on time, per the SOP, until it closes
• Invoices sent the day the job is completed
• Receivables kept within target, with nothing aging without action
• Housecall Pro data complete and accurate enough that the owner can trust the reports
• Permits, insurance certificates and vendor tasks done on time, every time

Benefits

• Up to $1600/mo depending on experience
• Guaranteed annual bonus of one month's salary
• Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores
• Comprehensive health benefits, including dependents: health, life, vision and dental insurance.
• 16 days PTO

Company Description

Offshore Launch is a business and growth operations firm helping home service owners scale their operations. We design, build, and staff business and revenue operations so the shop runs on clear process, technology and data - so owners can work on the business instead of being trapped inside it. We are a people-centered agency with a passion for leaving every employee and client in a better position than we found them.

Why Join Offshore Launch?

• Impact the growth and success of small and medium-sized businesses.
• Work in a people-first, remote environment that values career growth.
• Access comprehensive benefits that include HMO, PTO, transparent bonus, raise and career pathways - with an overall emphasis on teamwork, collaboration, and work/life balance.
• Contribute to a culture that values partnership, service, and excellence.