[Hiring] AVP, Life Insurance Operations @Manulife

Role Description

Shape the future of Life Operations and deliver experiences that make it easier for customers and producers to do business with us. As AVP, Life Insurance Operations, you will lead critical functions spanning life payments, policy changes and information, licensing, commissions, and in-force policy administration. You will champion digital transformation, build scalable solutions that enable New Business growth, and lead a global workforce of onshore, offshore, and contingent talent. Working across the U.S. Segment Operations organization and with global, cross-functional partners, you will drive accurate and efficient execution while strengthening controls, managing risk, and delivering on financial commitments.

• Set and execute the Life Inforce operations strategy in alignment with U.S. Operations leadership and broader Life business priorities.
• Lead end-to-end transformation of the customer and producer experience, integrating front- and back-office operations, advancing straight-through processing, and scaling shared capabilities.
• Direct a global workforce of 150+ employees and contingent resources, aligning talent to priority outcomes while fostering accountability, development, recognition, and company values.
• Drive operational excellence through performance metrics, business intelligence, industry benchmarks, centralized planning, and disciplined measurement of service, quality, efficiency, and financial impact.
• Partner across Operations, Distribution, Product, Shared Services, and global businesses to resolve cross-functional challenges, improve processes, and deliver scalable solutions that support growth.
• Oversee policy administration, vendors, controls, and emerging risks to ensure accurate and timely service, strong contract and quality management, regulatory alignment, and proactive risk mitigation.

Qualifications

• 10+ years of progressive leadership experience overseeing large-scale operations or administrative functions and delivering complex, enterprise-level initiatives.
• Proven success driving operational transformation, process automation, service excellence, and sustainable efficiency improvements.
• Deep understanding of the financial services industry, business operations, and the regulatory and risk considerations that shape operational decisions.
• Strong financial and commercial acumen, with experience developing business cases, evaluating investments, and managing financial commitments.
• Exceptional executive communication, influencing, negotiation, and conflict-resolution skills, with the ability to align senior stakeholders and cross-functional teams.
• Strategic, analytical, and solutions-oriented leader who exercises sound judgment and thrives in complex, evolving, and ambiguous environments.
• Demonstrated expertise in change management, organizational leadership, and building collaborative, high-performing teams.
• Postgraduate degree or relevant professional designation preferred.

Benefits

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
• Eligible employees can participate in incentive programs and earn incentive compensation tied to business and individual performance.
• Customizable benefits including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions).
• Financial education and counseling resources.
• Generous paid time off program including up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time each year.

Company Description

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.