[Hiring] Senior Operations Manager, Business Systems & Integrations @Immortals

Role Description

This role plays a critical role in ensuring Blueprint’s operational systems, inventory flows, and commercial execution scale cleanly as the business grows. This role acts as a control point across operational systems, middleware, fulfillment partners, and commercial channels, partnering closely with Operations, Supply Chain, E-commerce, Customer Service, and external vendors. This is a highly hands-on role focused on execution, systems integrity, and problem-solving, ideal for someone who thrives in fast-moving environments and enjoys turning complex workflows into clean, repeatable processes.

Position Responsibilities:

• Systems Ownership & Integrations
  • Own the day-to-day performance, configuration, and continuous improvement of the operational systems ecosystem, including NetSuite, middleware, warehouse management systems (WMS), and other connected operational platforms.
  • Serve as the operational owner for system workflows and integrations, partnering with internal teams and external technology providers to investigate issues, resolve exceptions, and coordinate solutions.
  • Lead root-cause analysis for integration failures, data mismatches, and process breakdowns, addressing underlying issues and preventing recurrence.
  • Maintain visibility into system dependencies, workflows, and data movement across platforms.
  • Identify opportunities to improve system configuration, streamline integrations, and reduce manual intervention while ensuring systems can scale with business needs.
• Order Management, Inventory & Operational Execution
  • Manage end-to-end operational workflows across DTC, Amazon, retail, wholesale, B2B, and international channels, ensuring accurate execution from order placement through inventory allocation, fulfillment, and financial reconciliation.
  • Own operational setup and maintenance of items and SKUs in NetSuite and connected systems, ensuring accurate product data and system configuration.
  • Support new product launches, SKU transitions, product lifecycle changes, out-of-stock and end-of-life workflows, and other updates that affect inventory availability, order processing, or customer experience.
  • Partner with Supply Chain, Finance, and fulfillment providers to maintain inventory accuracy across NetSuite, middleware, and 3PL systems.
  • Investigate and resolve inventory discrepancies, order exceptions, transaction mismatches, and reconciliation issues.
  • Support EDI requirements and the system workflows needed to serve retail and wholesale partners.
• Systems Readiness & Business Expansion
  • Lead operational systems setup and readiness for new sales channels, warehouse openings, fulfillment partners, and international markets.
  • Partner cross-functionally on system and process requirements for new market entry, warehouse openings, and 3PL onboarding.
  • Identify and implement systems integrations and capabilities that improve the business.
• Process Improvement, Reporting & Data Integrity
  • Monitor operational systems health, integration performance, data quality, and recurring exceptions across platforms.
  • Partner with Finance, Supply Chain, and Operations to strengthen data integrity, inventory reconciliation, transaction reporting, and exception management.
  • Identify opportunities to automate workflows, improve system configuration, streamline cross-functional processes, and leverage emerging technologies where appropriate.
  • Maintain master data standards and clear documentation of critical operational workflows.
• Cross-Functional Delivery & Change Management
  • Translate business needs into clear system requirements, workflow designs, integration enhancements, and acceptance criteria.
  • Lead or coordinate user acceptance testing (UAT), implementation planning, release validation, and change management for new integrations.
  • Communicate system changes, risks, dependencies, and operational impacts to relevant stakeholders.

Qualifications

• 7+ years of experience in business systems, operations, supply chain, ecommerce, or systems integrations.
• Strong hands-on NetSuite experience, including item creation, inventory management, purchasing, order management, fulfillment, and related operational workflows.
• Demonstrated experience managing integrations and data flows across ERP systems, middleware, ecommerce platforms, WMS, and other connected business applications.
• Understanding of end-to-end order-to-cash, inventory management, fulfillment, purchasing, and financial reconciliation processes.
• Proven ability to troubleshoot complex, cross-system issues, perform root-cause analysis, and coordinate solutions across internal teams and external partners.
• Experience translating business requirements into system configurations, integration enhancements, and scalable operational workflows.
• Experience supporting system implementations, product launches, or operational expansion across sales channels, warehouses, or markets.
• Strong analytical, problem-solving, communication, and documentation skills, with the ability to manage competing priorities and drive initiatives through completion in a fast-paced environment.

Preferred Qualifications

• Experience with middleware or integration platforms such as Pipe17, Celigo, or similar tools, including ETL processes and data mapping.
• Familiarity with EDI, retail and wholesale requirements, and the operational workflows required to support major retail partners.
• Experience with 3PLs, WMS platforms, multi-warehouse inventory management, and fulfillment network optimization.
• Experience supporting international expansion, cross-border fulfillment, and new warehouse or logistics partner onboarding.
• Familiarity with demand planning, MRP, purchasing workflows, and inventory planning systems.
• Experience with financial exception management, inventory reconciliation, and master data governance.
• Knowledge of system implementations, UAT, release management, and change management best practices.
• Experience in CPG, supplements, wellness, or other consumer product businesses operating across DTC and retail channels.
• Experience building and documenting processes within a high-growth organization with lean teams and evolving systems.
• Interest or experience in automation and AI-enabled operational improvements.
• NetSuite certification or other relevant systems certifications.

What Success Looks Like

• Reliable integrations and operational workflows across NetSuite, middleware, fulfillment partners, and commercial channels, with fewer recurring system exceptions and less manual intervention.
• Accurate, consistent product, inventory, order, and transaction data across connected systems, supported by effective reconciliation and clear exception management.
• Successful operational readiness for new products, sales channels, warehouses, fulfillment partners, and international markets.
• Improved visibility into system performance, inventory discrepancies, financial reconciliation, and operational risks.
• System changes and implementations are appropriately tested, documented, and communicated, with minimal disruption to ongoing operations.
• Scalable, repeatable processes that improve operational efficiency and support continued business growth.

Salary Range

$135-175k + equity + benefits