[Hiring] Senior Operations Excellence Consultant @TBC Corporation

Role Description

The Senior Operational Excellence Consultant is responsible for leading operational readiness and implementation initiatives that enable successful delivery of new products, services, and capabilities across the Customer Success organization. This consultative role partners cross-functionally with Product, Engineering, Integration, and Client Success teams to assess operational impacts, coordinate operational readiness activities, and translate technical and business requirements into scalable operational practices.

Key responsibilities include:

• Leading operational readiness initiatives for new products, services, enhancements, and strategic initiatives across Client Success.
• Evaluating operational impacts and developing operational readiness strategies.
• Translating technical and business requirements into scalable operational workflows.
• Coordinating readiness activities and driving end-to-end alignment across teams.
• Monitoring and communicating operational readiness status and insights.
• Developing and refining operational readiness frameworks and supporting artifacts.
• Driving the adoption of standardized operational metrics.

Qualifications

• Bachelor’s Degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• Minimum of five (5) years of experience in operational excellence, operational readiness, implementation, or a related operational discipline.
• Minimum of three (3) years of experience partnering cross-functionally with Product, Engineering, Integration, and business teams in a technology or SaaS environment.
• Minimum of three (3) years of experience translating technical requirements into scalable operational processes.
• Minimum of three (3) years of experience working in Agile or Kanban environments using Jira, Confluence, or similar platforms.

Requirements

• Demonstrated ability to evaluate operational impacts and develop practical solutions.
• Experience in healthcare technology, payment integrity, or payer operations.
• Experience supporting technical implementations or SaaS product delivery.
• Familiarity with operational metrics and dashboard development.
• Experience utilizing AI-enabled tools to improve operational efficiency.
• Lean, Six Sigma, Agile, Scrum, or related operational excellence certifications.

Benefits

• Competitive salary range: $86,973.00 - $130,460.00.
• Comprehensive benefits package.
• Opportunities for professional development and growth.