[Hiring] Population Health Strategy & Operations Senior Manager @Included Health

Role Description

As a Population Health Strategy & Operations Senior Manager, you will focus on the operational effectiveness of our Population Health programs. The ideal candidate balances long-term strategic thinking with deep operational expertise and is motivated by execution. Think of this role as the key operating partner for our Population Health businesses.

• Lead team meetings and drive focus around key priorities.
• Track daily and weekly metrics of business performance.
• Turn messy, cross-functional work into actionable plans.
• Leverage AI to drive team efficiency.
• Conduct deep-dive operational assessments to identify and implement efficiency drivers.

This role is an individual contributor reporting to the Senior Director, Population Health Strategy & Operations.

Qualifications

• At least seven years of experience in a fast-growing business managing cross-functional projects.
• Operationally minded: proven ability to analyze a process, identify logjams, and develop tests to resolve issues.
• Strong modeling skills: proficiency in Excel to build robust models.
• Proficiency with AI productivity tools to enhance efficiency, streamline workflows, and accelerate deliverables.
• Ability to organize, delegate, coordinate, consolidate and prioritize multiple simultaneous tasks in a team environment.
• Willingness and ability to provide mentoring, coaching, advice, and assistance to employees in a collaborative learning environment.
• Excellent oral and written communications skills.
• Excellent interpersonal and problem-solving skills.
• Comfort with data analysis (experience with Looker preferred).
• Healthcare experience preferred.
• Bachelor’s degree required.

Requirements

• Ability to remain seated in a stationary position for prolonged periods.
• Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
• No heavy lifting is expected, though occasional exertion of about 20 lbs. of force may be required.
• Ability to interact with leadership, employees, and members in an appropriate manner.
• Occasional travel required.

Benefits

• Remote-first culture.
• 401(k) savings plan through Fidelity.
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance).
• Paid Time Off ("PTO") and Discretionary Time Off (“DTO”).
• 12 weeks of 100% Paid Parental leave.
• Family Building & Compassionate Leave: Fertility coverage, $25,000 for surrogacy/adoption, and paid leave for failed treatments, adoption or pregnancies.
• Work-From-Home reimbursement to support team collaboration home office work.

Company Description

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone.

• We break down barriers to provide high-quality care for every person in every community.
• We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care.