[Hiring] Senior Sales Operations Manager @Outreach

Role Description

Outreach is looking for a strategic, results-oriented Senior Sales Operations Manager to join our Sales Operations team as a business partner to the sales organization. You're a strategic thinker who takes a data-first approach, ruthlessly prioritizes, and thrives in a fast-paced environment, driving repeatability, predictability, and scalability across the business. You will own the Sales Operations function for the sales teams you support and lead a set of cross-functional workstreams that serve the whole go-to-market organization. You'll partner with leaders across Sales, CX, and Marketing as a trusted advisor, driving territory design, forecast strategy, and sales process. This is a high-impact, highly visible individual contributor role reporting to the Director of Sales Operations.

Your time will be split roughly evenly between two areas: supporting your assigned sales teams, and owning cross-functional programs across the funnel. Above all, you'll build strong relationships and communicate clearly with cross-functional stakeholders, keeping every project on track.

Qualifications

• 7-8+ years of sales operations experience
• Experience supporting one or more sales segments as a Sales Operations business partner, including territory design, forecasting, and sales leader partnership
• A data-first mindset: genuinely believes in using data for insight generation, and is comfortable challenging sales leadership with data-backed recommendations
• Advanced Excel knowledge (complex formulas, and data modeling) for data analysis
• Excellent problem solving and analytical skills with the ability to translate complex ideas and data into consumable insights
• Pipeline management and forecasting experience
• Strong stakeholder management skills, able to manage upwards effectively and present ideas with confidence to executive audiences
• Strong communication and presentation skills
• Solid understanding of the tech industry and the SaaS world, and demonstrable knowledge of sales disciplines
• Solid functional understanding of Salesforce CRM, with strong experience creating and maintaining reports and dashboards
• Knowledge of Outreach, ZoomInfo, LinkedIn Navigator
• Experience using AI LLM tools—preferably Claude—to automate routine RevOps tasks, analyze sales data, and build agentic workflows
• Strong sense of urgency, initiative, and commitment to see things through to actionable outcomes and results
• Flexible team player with a bias for action
• Ability to balance sharp focus on measurable outcomes with deep and genuine empathy for people, customers, and the business
• This is a hands-on position; the ideal candidate must be willing to roll up their sleeves
• Bachelor's degree in business, finance, or a relevant field; MBA is a plus

Requirements

• Territory Design Strategy: Own territory design and ownership strategy
• Define key performance metrics, create reports and dashboards to derive insights into the health of the business, identify areas of weakness, and present improvement recommendations to the segment leader
• Conduct in-depth business analysis of the supported segments and identify growth opportunities
• Drive forecast management excellence to ensure sustained, predictable growth
• Demonstrated ability to drive continuous improvement in scalable sales/business processes and deliver results
• Strong stakeholder management skills – able to manage upwards effectively and demonstrate confidence in presenting ideas with executive audiences
• Manage sales processes from opportunity creation to close, optimizing workflows and sales behaviors to improve conversion and revenue growth
• Manage pipeline reporting and forecasting so leadership has accurate, timely visibility into the business
• Deliver data-driven insights and business reviews that improve pipeline health, territory performance, and sales productivity
• Partner with Marketing on ABM campaigns, working alongside the business partner for the relevant sales team to align targeting, coverage, and follow-up
• Build and maintain dashboards that give leaders a reliable single view of the business
• Bring a data-first approach to every conversation with sales leadership: use data to surface insights, test hypotheses, and make recommendations

Benefits

• Flexible time off
• 401k to help you save for the future
• Generous medical, dental, and vision coverage for full-time employees and their dependents
• A parental leave program that includes options for a paid night nurse, and a gradual return to work
• Infertility/assisted reproductive services benefit
• Employee referral bonuses to encourage the addition of great new people to the team
• Snacks and beverages in the Office, along with fun events to celebrate
• Diversity and inclusion programs that promote employee resource groups