[Hiring] Senior Manager, Operations @PlayStation Global

Role Description

The Senior Manager, Operations will be responsible for leading logistics and warehousing activities across the AMER region (US, CAN, LATAM) for Sony Interactive Entertainment, ensuring PlayStation products move efficiently, reliably, and compliantly through the end-to-end regional supply chain.

• Oversee inbound logistics, destination activity from port to warehouse, warehouse operations, and outbound transportation across both B2B and B2C channels.
• Work closely with the Japan Logistics group for international transportation, regional Operations teams, Planning, Commercial, D2C, Finance, Customer Service, external warehousing (3PL), and logistics partners including 4PL Control Towers.
• Ensure the AMER supply chain is resilient, cost effective, agile, and able to deliver against PlayStation’s customer and commercial commitments.
• Manage performance, develop capability, and ensure operational execution meets the needs of the business.

Qualifications

• 12+ years’ experience in logistics, warehousing, supply chain operations, transportation, fulfilment, or a related field.
• Strong experience managing regional logistics and warehouse operations across complex supply chains.
• Experience working with inbound freight, port-to-warehouse activity, 3PL warehousing partners, and outbound transport providers.
• Strong understanding of B2B and B2C operational requirements, including retail fulfilment, eCommerce, and direct-to-consumer delivery.
• Proven ability to manage service partners against cost, service, resilience, and performance expectations.
• Strong leadership experience, with the ability to manage operational teams and influence cross-functional partners.
• Excellent analytical and problem-solving skills, with a focus on continuous improvement and operational control.
• Strong stakeholder management skills across Logistics, Planning, Commercial, Finance, Customer Service, D2C, and regional teams.
• Excellent written, verbal, and presentation skills.
• BA/BS in Supply Chain, Logistics, Operations, Business, or another related field preferred.

Requirements

• Lead all AMER logistics and warehousing operations, ensuring inbound, warehouse, and outbound activities are delivered safely, accurately, on time, and to the required service level.
• Partner closely with the Japan Logistics group to manage inbound transportation from factory, creating resilience across supply routes, shipment planning, issue management, and operational execution.
• Ensure destination activities from port into warehouse are completed on time and correctly, including coordination with freight partners, customs teams, port operations, and warehousing providers.
• Oversee warehouse operations across AMER, ensuring service providers deliver efficient, cost effective, resilient, and agile fulfilment capability for both B2B and B2C channels.
• Manage outbound transportation performance to deliver On Time In Full across retail, distributor, eCommerce, and PlayStation Direct customer requirements.
• Lead logistics and warehousing partner performance management, ensuring partners meet agreed service levels, cost expectations, operational standards, and business commitments.
• Work cross-functionally with Planning, Commercial, D2C Operations, Finance, Customer Service, and regional market teams to ensure operational plans are aligned to demand, customer needs, launch activity, and business priorities.
• Drive continuous improvement across cost, service, resilience, agility, warehouse productivity, transport performance, and operational ways of working.

Benefits

• Medical, dental, vision coverage.
• Matching 401(k).
• Paid time off.
• Wellness program.
• Employee discounts for Sony products.
• Potential eligibility for a bonus package.