[Hiring] Associate, Process Optimization @Oscar Health

Role Description

The Associate, Process Optimization is responsible for working cross functionally with business and technical Oscar stakeholders and representing the needs and interests of the department in company-wide strategic initiatives and in solving business problems related to internal processes. The position leads the design, optimization, and implementation of processes and improvements to operations in support of achieving organizational goals. This requires:

• Collecting and documenting business requirements
• Building and managing project plans
• Documenting key project decisions
• Managing project governance
• Applying frameworks
• Analyzing data
• Developing and communicating risk mitigation strategies across disparate initiatives and stakeholders

You will report into Senior Manager, Process Improvement.

Work Location: This is a remote position, open to candidates who reside in Atlanta, Georgia. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote

Pay Transparency: The base pay for this role is: $87,188 - $114,434 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program, and annual performance bonuses.

Responsibilities

• Leads the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluates overall departmental performance by creating, gathering, analyzing, and interpreting data and metrics as well as assisting in the development of departmental metrics and implementation of mitigation strategies.
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives.
• Mentors team members and promotes colleagues’ growth and professional development.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• A bachelor’s degree or 3+ years commensurate experience.
• 3+ years of work experience in operations, health insurance, data analysis, engineering, and/or consulting.
• 2+ years of experience using data software such as Excel, SQL, Python, or other data analytics tools.
• 2+ years of experience with end-to-end project management.
• 2+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures.
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma, and/or Theory of constraints.

Bonus Points

• Bachelor’s degree in Engineering, Business Administration, or other related field.
• Lean Six Sigma Green Belt certification or higher.
• Working knowledge of Enrollment and Billing.

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements