[Hiring] Air Charter Logistics Coordinator @UPS Supply Chain Solutions

Role Description

Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Job Responsibilities

• Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded.
• Supports business products by collaborating with vendors, customers, and other internal support groups.
• Responsible for daily facility activities related to:
  • government compliance
  • inbound receipts
  • kitting
  • processing orders
  • procuring suppliers
  • managing inventory
  • staffing
  • facility inspections
  • employee engagement
  • development
  • safety
  • security
  • profitability
• Performs a variety of financial activities including forecasting, allocations, adjustments, and creating annual business plans to meet business unit and corporate initiatives.
• Responsible for retaining and strengthening customer relationships which may include face-to-face customer service.
• Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
• May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.
• May operate powered industrial equipment.
• Provides administrative or technical support to ensure effective ongoing operations.
• Applies knowledge of established processes and procedures to execute with excellence.
• Requires full proficiency in a range of assignments gained through training and considerable experience.
• Provides solutions to problems in situations that are atypical or infrequently occurring.
• Takes a broad perspective to problems and spots new, less obvious solutions.
• Identifies key issues and patterns from partial/conflicting data.
• Completes work with limited supervision.
• Likely to act as an informal resource for colleagues with less experience.

Key Responsibilities

• Charter Dispatch & Scheduling:
  • Schedule ground pick-up and delivery to and from charter aircraft, ensuring tight alignment with scheduled flight times.
• Driver Communication:
  • Dispatch instructions to drivers, verify arrival windows, and clearly communicate aircraft parking locations, tail numbers, and airport access points.
• Flight Monitoring:
  • Actively track charter flight progress, routes, delays, and schedule adjustments in real time to adapt ground dispatch accordingly.
• Equipment & Container Management:
  • Coordinate with clients and ground teams to track, retrieve, and re-use shipping containers to meet turnaround demands.
• Client Service:
  • Act as the direct point of contact for customer inquiries, providing proactive updates, handling delivery exceptions, and resolving schedule changes professionally.

Work Schedule

• Thursday: 7:00 AM - 2:00 PM
• Friday: 7:00 AM - 7:00 PM
• Saturday: 7:00 AM - 7:00 PM
• Sunday: 7:00 AM - 2:00 PM

Employee Type

• Permanent

Basic Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.