[Hiring] Virtual Triage Nurse @Healthcare Australia

Role Description

As a Virtual Triage Nurse, you will be responsible for conducting comprehensive clinical assessments via telehealth platforms, prioritising patient care based on clinical urgency, risk, and presenting needs. You will play a key role in coordinating appropriate care pathways, ensuring patients are directed to the right service at the right time.

You will also provide patient education, support self-management strategies, and contribute to positive health outcomes through effective communication and clinical guidance.

• Conduct virtual clinical assessments, prioritising patients based on urgency, risk factors, and presenting symptoms.
• Obtain and accurately document patient histories, clinical information, and care plans within electronic health records.
• Coordinate referrals, diagnostics, and care pathways in collaboration with GPs, Nurse Practitioners, specialists, and allied health providers.
• Provide patient education and follow-up to support chronic disease management, self-management, and continuity of care.
• Work collaboratively within a multidisciplinary virtual care team while contributing to quality improvement and safe, compliant clinical practice.

Qualifications

• Registered Nurse with a Bachelor of Nursing (or equivalent).
• Current unrestricted AHPRA registration.
• Minimum of 5 years’ clinical experience in primary care, triage, assessment, or case management.

Requirements

• Highly autonomous and thrive in fast-paced virtual environments.
• Strong clinical judgement, communication, and interpersonal skills.
• Proficiency in electronic health records and telehealth platforms.
• Experience in primary health, community or urgent care settings.
• Exposure to complex and chronic disease management.
• Ideally have experience working in immigration detention or similar environments.

Benefits

• Birthday Leave – because you deserve a paid day off to celebrate you 🎉
• 24/7 Support – free mental health & counselling via our EAP.
• Salary Packaging – including novated leasing with Smart Group.
• Study Support – financial assistance for work-related education.
• The Gifting Hub – save on brands like Good Guys, Rebel, Amazon & more 🛍️