[Hiring] Virtual Care Center Registered Nurse @Urban Health Plan

Role Description

The Virtual Care Center is a means of providing rapid access for patients who have an acute medical condition and need a same day appointment with a clinician using telehealth. The Virtual Care Center Registered Nurse supports prioritizing acute patients, ensuring patients are seen in a timely manner, and monitors the provider's template to facilitate patient flow.

The RN is instrumental in ensuring our patients receive quality care via telemedicine. This is a remote (work from home) position; however, incumbents must be comfortable with coming onsite in Bronx based locations as needed.

Qualifications

• Bachelor's Degree in Nursing is required.
• NYS Licensed Registered Professional Nurse.
• 1-2 years of direct clinical experience in a primary care environment working with adults and children.
• Bilingual English/Spanish required.
• Previous experience/expertise using electronic health records is a must.
• Ability to thrive in a telemedicine environment.

Requirements

• Triages patients based on acuity and ensures they are seen within a timely manner.
• Monitors call center template for pediatric and adults and discharged patients.
• Management of abnormal labs/DI and critical values.
• Answers clinical calls from a variety of settings, including hospitals, pharmacy, department of health, and call center agents.
• Follows up with RPM patients to assess acuity based on vitals.
• Assists Virtual Care Center Medical Assistants with clinical guidance and support.
• Flows patients to providers throughout the organization to ensure patients are prioritized based on acuity.
• Other duties as assigned by Director of Virtual Care Center.

Benefits

• Fully funded Health Insurance for yourself.
• 73.5% funded Health Insurance for your family.
• Dental Insurance.
• $50,000 term life Insurance.
• 401(k) Retirement Savings (including annual UHP Contribution).
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!).