[Hiring] Triage Referral Coordinator @Enhabit Home Health & Hospice

Role Description

Responsible for coordinating patient referrals within an assigned region and ensuring a seamless transition of care to home health services. This role serves as a key resource for referral sources, internal stakeholders, and branch teams, working closely with the weekend triage team to facilitate timely referral processing, communication, and admission coordination.

This position is eligible for 100% remote but the employee must reside in a state where Enhabit currently operates: AL, AR, AZ, FL, GA, ID, IN, KS, KY, LA, MA, MD, MO, MS, MT, NC, NM, NV, OH, OK, PA, RI, SC, TN, TX, UT, VA, WY.

Saturday and Sunday 12 hour shifts 7am- 7pm or 8am to 8pm.

Responsibilities

• Receive, document, and appropriately communicate patient referrals received from referral sources, healthcare facilities, internal staff, and electronic referral platforms.
• Maintain accurate and timely communication regarding referral status with referral sources, the triage team, sales representatives, branch leadership, and other applicable stakeholders.
• Respond promptly to inquiries regarding referral activity, admission status, and pending referrals.
• Collaborate with sales, branch, and triage teams to coordinate referral processing, admission scheduling, and transition-of-care activities.
• Communicate declined referrals and associated details to appropriate stakeholders, ensuring timely follow-up and documentation.
• Verify and ensure all required referral documentation is submitted to the triage team for review and processing.
• Coordinate and support weekly follow-up efforts with branch leadership to monitor pending referrals and facilitate resolution of outstanding issues.
• Promote exceptional customer service and supports operational efficiency through effective referral management and follow-up.
• Maintain a positive, supportive, and team-centered customer service approach in every interaction.
• Demonstrate qualifications and competencies consistently and reliably.
• Complete all other duties as assigned.

Qualifications

• Required to have High School diploma or equivalent.
• Required knowledge of Medicare guidelines governing home health.
• Required to have and maintain a valid state driver license in the current state of residence.
• Required to have and maintain automobile liability insurance, as required by law.
• Preferred to be a graduate of an approved school of clinical education, nursing or therapy.
• Preferred minimum one year of home health experience.
• Preferred demonstrated knowledge of regulatory guidelines governing home health admissions.
• If Clinical: Required to have and maintain clinical license, per state requirements to complete this job in accordance with applicable board’s rules.
• Oral communication, written communication, fluency in English, active listening.
• Demonstrated intermediate technology skills, especially MS Office, including Word, PowerPoint, and Excel.
• Other than for designated full-time remote positions, in-office attendance is essential in order to achieve Enhabit objectives.

Benefits

• Minimum Essentials Coverage plan.
• 401k retirement savings plan with match.
• Basic life insurance at no cost to eligible employees.
• Employee scholarship program.
• Promote-from-within philosophy.

Company Description

Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages, and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that make our community extraordinary.