[Hiring] Director of Referral Services @LUX Infusion

Role Description

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. We guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. We’re looking for an Associate Director of Referral Services who wants their work to mean something—someone who brings care, accountability, and purpose to how referrals become treatments and how systems become services.

The Associate Director of Referral Services plays a critical role in delivering a patient‑first infusion experience by ensuring referrals move efficiently, accurately, and compassionately from intake to care delivery. This role includes:

• Oversight and management of the front end referral process including Benefit Verification and PA processes for LUX Infusion Neurology, Immunology, Transplant and Specialty Infusion areas.
• Understanding specific BV and PA roles and supporting day-to-day department activities.
• Working closely and collaboratively with other internal department leads, including Intake Coordination CRT, Nursing Services, and Pharmacy Services.

In this role, you’ll contribute to work that:

• Ensures patients experience timely, coordinated access to infusion therapy.
• Supports clinicians and referral partners through clarity, responsiveness, and reliability.
• Strengthens the foundation of care delivery through strong reimbursement, documentation, and intake workflows.

Qualifications

• 5-7 years of experience in managing patient referral and prescription activities in infusion or specialty therapies.
• 3-5 years of general infusion or specialty therapy reimbursement or payer experience.
• 3-5 years of experience in supporting prescriber, healthcare setting, patient, and field facing communications related to referral or prescription services in infusion or specialty therapies.
• 1-3 years of successful management/leadership of department employees.
• Strong customer service skills for internal and external customers.
• High School Diploma or equivalent; Bachelor's Degree preferred.
• Advanced computer and internet skills (e.g., Microsoft Office).
• Must know and understand financial information and reporting aspects.
• Willing to travel up to 5% of the time for business purposes.

Requirements

• Establish training protocols for new employees and evaluate performance against metrics/goals.
• Establish communication processes for Referral Management team members.
• Work cohesively with internal department leadership.
• Provide administrative and/or leadership support for accreditation related processes.
• Daily & Weekly review of department alignment with stated SLAs.
• Support staffing and resource adjustments as necessary.
• Maintain necessary communications with the intake and Patient Services specialist team members.
• Serve as a point of escalation for issue management and resolution support.

Benefits

• Purpose‑driven leadership work with real patient impact.
• A patient‑first, clinician‑led culture.
• Collaborative, supportive teammates who value high standards and empathy.
• The opportunity to grow with an organization building something meaningful.

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Occasionally required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls.
• May also be required to occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Requirements

• Participate annually in required legal and ethical compliance training.
• Act in compliance with LUX Infusion’s legal, ethical, and compliance policies.
• Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual.
• Refrain from any behavior that could be considered unethical or unlawful.

Expectations for All Employees

All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm.