[Hiring] Overnight Care Pharmacist @Mixlab

Role Description

Mixlab, the fast-growing veterinary compounding pharmacy, is hiring an Overnight Care Pharmacist to keep our service running while most of the country sleeps. We are looking for someone who is obsessed with quality, passionate about personalized care for pets and their people, and driven to #MakeItHappen for our furry (and scaly!) friends no matter what.

This is a remote, overnight role. You will answer after-hours calls from veterinarians and pet parents live, then work through our eScript and Kustomer queues so the Care team starts every morning with a fresh slate. You will help make Mixlab a 100% dependable resource for customers and veterinarians alike, at any hour.

Location and Schedule:

• This is a fully remote role. You must have a quiet, private workspace and reliable high-speed internet.
• Shifts run Monday through Friday nights, 8:00 PM to 4:30 AM ET and 5:00 PM PT to 1:30 AM PT, including a 30-minute meal break.
• Your first [2 to 3] weeks of training are on day shift with the Care team before you move to the overnight schedule.
• Occasional schedule adjustments may be requested to cover peak volume or staff absences.
• Flexibility to work holidays on a rotating basis is required.

What you'll do

• Be the live voice of Mixlab after hours:
• Answer every call routed to the after-hours line from veterinarians, practice staff, and pet parents.
• Take new prescriptions by phone and enter orders into our proprietary workflow system with extreme attention to detail.
• Triage clinical urgency, including adverse reactions, dosing questions, missed doses, and medication errors, and escalate per protocol.
• Counsel clients on medications, administration, and instructions.
• Document every interaction in Kustomer and flag items that need day-team follow-up.
• Explain Mixlab's policies, procedures, and values, and help prospective customers understand why vets and pet parents choose Mixlab.
• Process payment information and schedule deliveries based on Mixlab's delivery schedule and customer preference.
• Work through the eScript and Kustomer queues so the Care team starts each morning fresh:
• Complete pharmacist review on eScripts received after hours so clean orders release to the lab at open.
• Work open Kustomer conversations oldest first, resolving or advancing prescriber and client requests within service level targets.
• Contact veterinary practices by email or message when additional information, clarification, or authorization is needed.
• Flag orders that need lab, supply chain, or day-team action.
• Leave an end-of-shift handoff note for the morning Care lead covering escalations, pending DVM callbacks, and open items.
• Across the shift:
• Serve as the overnight point of contact for urgent pharmacy questions, escalating to the on-call lead when needed.
• Work closely with lab, supply chain, logistics, and Care teams so orders are accurately scheduled and delivered on time.
• Work independently with minimal real-time supervision, using SOPs and escalation protocols.
• Provide subject matter expertise to internal teams on processing, compounding, clinical solutions, and workflows.
• Ensure compliance with regulatory requirements and uphold Mixlab values.
• Communicate effectively with your supervisor and own corrective action from 1:1 feedback.

Qualifications

• Active pharmacist license in at least one U.S. state, in good standing with all State Boards of Pharmacy (Preference given to CA or NY license).
• Willingness to obtain additional state licenses within [6] months of hire, as needed for Care coverage.
• Ability to work Monday through Friday overnight shifts, 8:00 PM to 4:30 AM ET, from a quiet, private remote workspace.
• Impeccable attention to detail and very high standards for accuracy and quality.
• Excellent written and verbal communication skills, with the ability to stay calm, empathetic, and supportive in difficult conversations.
• Ability to learn and adapt quickly to changing software and platforms.
• Flexibility to work holidays and occasional schedule changes.

Requirements

• Additional state licenses, especially NY, FL, TX, WI, and CA.
• 2+ years of veterinary compounding experience.
• Overnight, telepharmacy, or remote pharmacist experience.
• Experience in a customer-facing pharmacy role (call center, telepharmacy, or retail).

Benefits

• 100% employer-paid health, dental and vision insurance for our employees, effective on the first of the month following your start date.
• Paid time off for vacation, holidays and sick time, with the ability to accrue more vacation time with increased tenure.
• Competitive starting wages with the opportunity for rapid career growth, promotion, and wage increases.
• Company Stock Options.
• Pre-tax commuter benefits, dependent care, HSA and FSA.
• Employer-paid short and long-term disability leave, parental leave, and life insurance.
• 401k with $300/year match.
• Referral bonus payouts of up to $1,000 for a successful referral.
• Human and pet wellness benefits, including $650/year allowance for routine pet care through Wagmo.
• Discounts on many items through Perkspot.
• And more!