[Hiring] Telehealth Medical Administrator @Staffstream

Role Description

Staffstream is hiring a Medical Virtual Assistant for an Australian telehealth and healthcare services business that connects patients with practitioners through a digital-first service model. The business supports a network of practitioners and allied health professionals, and runs on Halaxy for bookings, billing, practitioner profiles, and clinical administration.

You'd be the friendly, reliable face of the service, acting as its remote front desk. That means:

• Managing patient bookings and enquiries
• Processing Medicare and private billing
• Keeping patient records accurate
• Using your Halaxy knowledge to help keep the platform running smoothly for practitioners

This is a medical reception and administration role, not a general IT role, and the more deeply experienced you are in Halaxy, the faster you'll add value. This role is open to candidates based in the Philippines.

Qualifications

• Hands-on Halaxy experience in a medical reception, healthcare administration, or allied health setting
• Practical Medicare billing experience, including bulk billing, gap billing, and private billing
• Strong knowledge of Australian Medicare billing rules
• Medical reception or healthcare administration experience
• Excellent spoken and written English
• High attention to detail in data entry, billing, and patient records
• A privacy-conscious, patient-focused approach

Requirements

• Depth of Halaxy experience across reception, billing, and system administration
• Ability to identify, resolve, and resubmit rejected or unpaid claims
• Clear understanding of patient management and appointment coordination in a clinical or telehealth environment
• Self-discipline to manage a healthcare administration workload independently while working remotely

Benefits

• This role is open to Philippines-based candidates, working part-time and fully remote
• This is an independent contractor position
• You'll need to provide your own equipment, including a reliable computer, a headset for patient calls, and a stable internet connection
• You'll report into the business's clinical and operations leadership
• Work alongside the wider practitioner network