[Hiring] Telehealth Engagement Officer @Sun Community Health

Role Description

The Telehealth Engagement Officer is responsible for planning, coordinating, and delivering telehealth services to support TB, HIV, Family Health, including MNCH, Nutrition, and emergency health response interventions. This role involves ensuring that clients receive timely remote consultations, treatment adherence counseling, and psychosocial support, particularly in disaster-affected areas. The Telehealth Engagement Officer will work closely with the Telehealth Team, Operations Team, Counselors, and Program Team to ensure accessible and responsive care through telehealth platforms.

The contract type is Service Agreement and the duration is up to December 2026 and possible to extend. The assigned area is Yangon and Nationwide.

• Provide real-time or scheduled teleconsultations covering physical and mental health concerns.
• Offer diagnosis, treatment guidance, and basic psychosocial support in accordance with national and SCH clinical/MHPSS protocols.
• Contact clients referred by GPs to provide tele-consultation/counseling, arrange chest X-ray and GeneXpert investigations, coordinate referrals, follow up on laboratory results, and ensure that confirmed TB patients are linked to NTP or SCH supported PPM Scheme III treatment facilities.
• Conduct scheduled or proactive phone calls to clients enrolled in Family Health and other chronic or high-priority care programs.
• Track client treatment adherence, appointment follow-up, and medication refill needs; provide reminders and counseling support as needed.
• Coordinate with field teams to flag default cases or missed follow-ups and ensure timely intervention.
• Maintain a regular call log and case tracking sheet, ensuring that all interactions are documented securely and ethically.
• Build rapport with clients to support retention in care and reduce loss to follow-up during or after emergency disruptions.
• Support joint case discussions and care planning for patients with combined physical and emotional health needs.
• Refer severe or high-risk cases (e.g., suicide risk, psychosis, and trauma) according to SCH referral protocols or arrange mobile outreach for follow-up.
• Provide psychological first aid (PFA) and brief solution-focused interventions as needed.
• Participate in post-disaster tele-outreach or emergency mental health services, particularly in displacement or high-stress environments.
• Supervise the Telehealth Data focal person in data management and quality assurance processes, including data verification, completeness checks, and data integrity reviews to support planning and gap analysis.
• Lead weekly case review sessions with other team members, with documented action points and follow-up tracking.
• Coordinate closely with Clinic Assistants and field teams to ensure that patients receive appropriate care and follow-up.
• Identify gaps in remote service delivery and contribute to improving SCH's teleconsultation and MHPSS integration model.
• Attend periodic team check-ins or remote supervision sessions to share learning and improve quality.
• Perform any other duties as assigned to support effective project implementation.

Qualifications

• Hold an M.B., B.S. degree with valid SAMA registration.
• Preferably have a minimum of 2 years of relevant work experience in providing telehealth services.
• Demonstrate competent use of MS Office applications.
• Experience with NGO or donor-funded health projects is desirable.
• Prior experience in mental health counseling is preferred.

Requirements

• The Contractor will receive the basic daily service payment upon submission of a complete Daily Work Report to the respective Supervisor and payment will be made within 30 days after SCH receives and accepts the report.
• In addition, the Contractor may be eligible for a performance-based payment, which will be determined based on the verification of achievements against the Monthly or Quarterly Performance Indicator Report and the appraisal and approval of the respective Supervisor.

Company Description

Sun Community Health (“SCH”) is a non-profit, non-political and non-sectarian organization. It is a local non-governmental organization in Myanmar established to advance socially beneficial purposes in Myanmar by promoting and providing information, services and products related to the prevention, promotion, curation and rehabilitation of major health services including but not limited to HIV/AIDS, malaria, tuberculosis, maternal and child health, reproductive health and non-communicable diseases.

SCH is practicing the right to freedom from all forms of sexual violence, injustice, discrimination and abuse. We recognize the responsibility we have to guarantee that we do not deliberately or inadvertently cause any harm to right holders and communities through our work. SCH will not tolerate any form of discrimination, abuse, exploitation, harassment under any circumstances and will take strong disciplinary action.