[Hiring] Supervisor, Patient Access HUB @Inizio Engage

Role Description

A successful candidate will provide leadership and operational oversight for a team supporting patient access services. This individual will drive performance, ensure compliance, and foster a high-quality, patient-centric experience while meeting client expectations and program goals.

• Provide direct leadership, coaching, and performance management for a team of Nurse Navigators, Case Managers, and Special Project Liaisons
• Establish clear performance expectations aligned with client KPIs and program goals
• Monitor daily HUB operations to ensure high-quality, compliant, and timely patient access services
• Drive accountability through performance evaluations, feedback, and development planning
• Oversee staffing, workload distribution, and service continuity in a virtual environment
• Ensure all interactions meet quality, compliance, and documentation standards, including HIPAA adherence
• Analyze performance metrics and identify opportunities for operational improvement
• Collaborate cross-functionally to enhance program performance and patient experience
• Support hiring, onboarding, and training of new team members
• Serve as operational support during high-volume periods as needed

Qualifications

• Bachelor’s Degree or equivalent work experience required
• Active RN license required
• Minimum of 5 years of supervisory experience in a HUB, call center, or patient access environment
• Strong understanding of call center operations and virtual team management
• Proficiency with Microsoft Office and call center technologies
• Demonstrated leadership, coaching, and team development skills
• Excellent communication, interpersonal, and patient advocacy skills

Requirements

The base pay range for this position is $56K – $104K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

Benefits

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage
• Accrued paid time off
• 401(k) with company match
• Disability and life insurance
• Paid maternity and paternity leave
• Company-paid holidays
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference