[Hiring] Specialty Care Navigator, Substance Use Disorder @Spring Health

Role Description

This position is a full-time, remote position that reports directly to the Lead Specialty Care Navigator of the SUD Program. As a full-time, SUD Specialty Care Navigator, you will play a pivotal role in supporting individuals with substance use disorder (SUD) needs and goals. In this position, you will leverage your licensure and advanced skills to independently manage member care, provide expert guidance, and coordinate comprehensive support services.

Your responsibilities include:

• Conduct outbound calls, including triage calls and follow-up calls with individuals interested in or referred for substance use disorder treatment, demonstrating advanced skills in engagement and relationship-building.
• Engage with members using advanced clinical techniques to assess their needs, provide comprehensive information about treatment options, and make informed recommendations for care.
• Independently coordinate appointments, referrals, and follow-up care, ensuring a seamless and high-quality care experience for members, including managing complex cases.
• Apply advanced psycho-education, motivational interviewing, and evidence-based practices to support members in setting and achieving their goals for reducing/eliminating substance use and enhancing recovery.
• Utilize in-depth knowledge of substance use disorders, ASAM levels of care, and various SUD treatments (e.g., contingency management, MAT, detox) to provide expert guidance and support.
• Provide sophisticated in-the-moment support, crisis intervention, and safety planning for clients facing urgent or high-risk situations, utilizing advanced clinical judgment.
• Maintain detailed and accurate records within an EHR and other systems, ensuring comprehensive documentation and tracking of client progress and interventions.
• Identify and resolve complex issues that may disrupt care, employing advanced problem-solving skills and resourcefulness.
• Collaborate effectively with multi-disciplinary teams, including care support, provider operations, and benefits/billing, to ensure integrated and efficient client care.
• Actively participate in staff meetings, case consultations, and ongoing training to continuously enhance clinical skills and knowledge.
• Adhere strictly to confidentiality, compliance, and ethical standards as outlined by organizational policies.
• Provide support and coverage to other SUD Clinical Navigators, offering guidance and assistance as needed to ensure team cohesion and effectiveness.

Qualifications

• Mental Health Licensure required: LCSW, LMFT, LPC with 2+ years of experience in substance use disorder (SUD) clinical care.
• Proficiency in motivational interviewing, triage, ASAM criteria and various levels of care and best practices for SUD.
• Excellent listening, written, and verbal communication skills.
• Ability to work effectively with diverse populations and a commitment to embracing diversity and inclusion.
• Motivated to provide a high-touch, supportive experience for clients.
• Comfortable using various computer platforms, learning new systems, and efficiently handling tech-related tasks.
• Capable of managing multiple tasks and switching contexts efficiently.
• Embraces new challenges and opportunities for development, continuously seeking to enhance professional skills and contribute to organizational growth.

Requirements

• Schedule options:
  • Monday - Friday 11:30am-8:00pm ET, or the equivalent in your respective time zone (i.e., 8:30am-5pm PT, 9:30am-6pm MT, 10:30am-7pm CT)
  • Monday - Friday 1pm-9pm ET, or the equivalent in your respective time zone (i.e., 10am-6pm PT, 11am-7pm MT, 12pm-8pm CT)

Benefits

• Health, Dental, Vision benefits start on your first day at Spring.
• You and your dependents also receive access to One Medical accounts.
• HSA and FSA plans are available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning.
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• Competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.