[Hiring] Clinical Care Navigator @Carrum Health

Role Description

At Carrum Health, we have built a unique marketplace for specialty care with unparalleled patient experience. Since 2014, we have been rewiring a fundamentally broken healthcare system. By connecting large employers directly with the nation's top-tier providers, our platform replaces a flawed fee-for-service model with one that actually works. If you are passionate about solving complex economic problems, driving systemic change in our healthcare system, and thriving in a people-first culture, we want you on our team.

As a high-growth health tech company, we are seeking high-performing, exceptional talent to scale our platform and ensure that anyone in the country facing a specialty procedure has access to the life-changing Carrum benefit.

Our marketplace creates massive value for all stakeholders:

• For Employers (Demand): Predictable, transparent pricing that slashes specialty care costs by up to 45% and eliminates waste.
• For Providers (Supply): Ability to gain market share while reducing administrative burden, empowering top-tier doctors to focus completely on delivering optimal care.
• For Members (Users): A life-changing benefit with dedicated concierges, VIP access to the nation's best specialists, and little-to-no out-of-pocket costs.

The hourly rate for this role is $40 - $45/hr and eligible for full benefits and overtime. This is a flex role, typically working between 32-40 hours/week with opt-in overtime.

You’re excited about this opportunity because you will:

• Manage a caseload of oncology patients requiring multi-step coordination and follow-up.
• Navigate provider systems, service lines, and care pathways with increasing independence.
• Balance competing priorities while maintaining high-quality patient experiences.
• Resolve routine coordination challenges independently and escalate complex scenarios appropriately.
• Contribute feedback and insights that help improve workflows and care continuity.
• Support CN I team members through informal guidance and knowledge sharing.

Qualifications

• Active Registered Nurse (RN) License required (unrestricted state license; compact license preferred).
• Bachelor of Science in Nursing (BSN) required.
• Experience in Oncology nursing or dedicated oncology navigation required.
• 2+ years of experience in a consultative, sales, account management, or patient-conversion role (e.g., healthcare sales, patient intake/recruitment, health coaching, or clinical advocacy) preferred.
• Demonstrated ability to build trust quickly, overcome patient hesitancy, and articulate complex benefit structures in simple, compelling terms.
• Strong communication and relationship-building skills.
• Spanish Speaking preferred.

Requirements

• Consultative Engagement & Conversion: Act as the primary advisor to eligible patients, effectively communicating the clinical superiority and $0 out-of-pocket financial benefits of Carrum CoEs to encourage program utilization.
• Clinical Caseload Management: Manage a moderate caseload (~125-150 cases, 20-30 of which are more complex cases) requiring coordinated referrals, clinical triage, scheduling, and follow-up.
• Independent Navigation: Manage assigned patient caseloads and coordination tasks, balancing clinical advocacy with engagement goals.
• Documentation & Workflow: Ensure accurate clinical documentation, opportunity tracking, and follow-through across care workflows.
• Cross-Functional Alignment: Coordinate with external providers and internal partners to support seamless care delivery and optimal patient adoption.
• Continuous Improvement: Identify recurring operational issues, objection patterns, or engagement barriers, surfacing actionable improvement opportunities.
• Mentorship: Support onboarding and ramp-up of newer team members in best practices for both patient care and consultative communication.
• Compliance: Maintain strict HIPAA compliance, clinical standards, and data integrity standards.

Benefits

• Stock option plan and performance bonus for eligible employees.
• Flexible schedules and remote work.
• Chicago and San Francisco offices available as an option.
• Flexible PTO, within reason.
• Summer Fridays (sign off @ 1pm local time).
• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day.
• Annual holiday shutdown in December.
• Paid parental leave.
• Health, vision, and dental insurance.
• Employee Assistance Programs (EAP).
• 401K retirement plan.