[Hiring] Pharmacy Care Coordinator @UnitedHealth Group

Role Description

The Pharmacy Care Coordinator is a pivotal member of the team. This role actively engages patients telephonically, providers in person, and community providers, pharmacies, and insurance companies telephonically. The incumbent will use compassion and empathy to earn patients’ and caregivers’ trust, persistence to support and advocate for them, and excellent communication skills to build impactful relationships.

Schedule: Monday-Friday, 8am-5pm PST

If you reside within the state of Nevada, you will enjoy the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Gather pertinent medication information
• Document current medications in software systems
• Document Pharmacist interventions in software systems
• Serve as liaison between care clinicians and pharmacy team
• Work collaboratively with internal and external departments
• Support in administrative tasks for tracking and reporting metrics
• Ability to work in a moderate to fast-paced environment
• Interact with patients, providers, and vendors to obtain accurate medication therapy information
• Support in medication adherence outreach efforts
• Ability to communicate well and ask pertinent questions to get needed information
• Knowledge of principles and processes for providing customer and personal services
• Knowledge of laws, legal codes, government regulations, and requirements of oversight committees
• Capability to effectively utilize pharmacy technology and computer systems
• Using logic and reasoning to identify strengths and weaknesses of alternative solutions
• Demonstrate advanced verbal and written communication skills
• Attention to detail and analytical processes; shows initiative in identifying process improvement opportunities
• Excellent organizational and time management skills
• Assists with data management and recording results for month-end reports
• Updates job knowledge by participating in educational opportunities and reading professional publications
• Perform other duties and projects assigned

Qualifications

• High School Diploma/GED
• Active and unrestricted Pharmacy Technician License in the state of NV
• 3+ years of experience as a Pharmacy Technician
• 1+ years of customer service experience
• 1+ years of experience with medical and pharmacy terminology
• 1+ years of experience with medication therapeutic categories
• 1+ years of experience with identifying generic name for brand name drugs and vice versa
• 1+ years of experience with an understanding of indication for medication
• Basic level of proficiency with Microsoft Office & Windows applications (including Excel)

Requirements

• 1+ years of experience in a hospital, ambulatory care, or other healthcare setting (Preferred)
• Experience in a managed care setting (Preferred)
• Experienced in effectively conducting patient assessments (Preferred)
• Ability to manage time and proactively manage tasks efficiently (Soft Skills)
• Ability to work autonomously (Soft Skills)

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)