[Hiring] Senior Manager, Psychiatric Operations @BetterHelp

Role Description

As the Senior Manager of Clinical Psychiatric Operations at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. This role sits at the intersection of clinical excellence, provider operations, quality assurance, compliance, and product innovation. You will help shape how psychiatric care is delivered at scale through technology while ensuring quality, safety, and regulatory compliance.

• Lead a team who conducts audits and reviews of provider activity and clinical documentation as needed.
• Lead psychiatric quality assurance initiatives and support investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance.
• Help your team provide actionable, constructive, and clinically informed feedback to psychiatric providers.
• Partner closely with Legal, Compliance, Credentialing, and Patient Safety teams to ensure adherence to applicable regulations and professional standards.
• Stay current on evolving telehealth, prescribing, and psychiatric practice regulations and communicate relevant changes throughout the organization.
• Develop strong relationships with providers to improve engagement, satisfaction, retention, and platform success.
• Identify trends impacting psychiatric providers and recommend operational improvements.

Qualifications

• Active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing.
• Minimum 5 years of post-licensure clinical experience providing psychiatric assessment, diagnosis, and medication management.
• Demonstrated leadership, supervisory, or management experience.
• Strong understanding of psychiatric prescribing practices, risk assessment, documentation standards, and clinical quality management.
• Experience investigating or resolving complex clinical, quality, compliance, or provider performance concerns.
• Strong analytical and problem-solving skills with the ability to make data-informed decisions.
• Excellent written, verbal, and presentation skills.
• Ability to effectively collaborate with clinical, operational, legal, product, and executive stakeholders.
• Comfortable working in a fast-paced, high-growth technology environment.
• Demonstrated ability to manage competing priorities and drive projects to completion.
• Passion for improving access to high-quality mental healthcare through innovation and technology.
• Ideally located or licensed in AL, GA, IN, MO, MS, NC, OH, TN, TX.

Requirements

• Experience delivering psychiatric services via telehealth preferred.
• Experience supporting or supervising other psychiatric providers.
• Experience in healthcare operations, quality assurance, utilization management, or clinical leadership roles.
• Experience working with large provider networks or digital health organizations.
• Familiarity with state and federal telehealth and prescribing regulations.
• Experience supporting AI-enabled healthcare initiatives or healthcare technology products.
• Previous experience with UpLift or other similar virtual care platforms.

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company.
• Competitive compensation.
• Holistic perks program (including free therapy, employee wellness, and more).
• Excellent health, dental, and vision coverage.
• 401k benefits with employer matching contribution.
• The chance to build something that changes lives – and that people love.
• Any piece of hardware or software that will make you happy and productive.
• An awesome community of co-workers.