[Hiring] Senior Manager, Patient Recruitment @ICON plc

Role Description

At ICON Strategic Solutions, you will work in a sponsor-dedicated model, supported by ICON’s global expertise. We are seeking a Patient Engagement Lead who is passionate about improving the patient experience in clinical research and helping studies reach and retain the patients they need.

In this highly collaborative, hands-on role, you will help bring patient recruitment, retention, and engagement plans to life across clinical studies. You’ll work closely with:

• Clinical research sites
• Investigators
• Study teams
• External partners

This is an excellent opportunity for someone who combines clinical trial operations experience with a strong understanding of sites, patients, and enrollment. You do not need to come from a traditional Patient Engagement role. We’re interested in candidates who have built relevant experience through:

• Site engagement
• Patient recruitment
• Clinical operations
• Enrollment management
• Other site-facing clinical research positions

What You Will Do:

• Drive the execution of patient recruitment, retention, and engagement activities across clinical studies.
• Partner with sites and study teams to identify and address recruitment and retention needs.
• Build strong working relationships with clinical research sites, investigators, and cross-functional partners.
• Coordinate with external vendors supporting patient recruitment, enrollment, and engagement initiatives.
• Help translate study-level patient engagement plans into practical, effective actions.
• Support engagement activities throughout study execution, helping teams respond to evolving enrollment needs.
• Collaborate across therapeutic areas and with global teams to align priorities and keep activities moving forward.
• Bring a site-focused perspective to discussions around recruitment barriers, patient needs, and operational solutions.
• Manage multiple priorities and stakeholders while maintaining strong communication and follow-through.

Qualifications

• Bachelor’s degree in a scientific, healthcare, life sciences, or related field.
• Experience in clinical research or clinical trial operations, with exposure to patient recruitment, retention, enrollment, or engagement.
• Experience working directly with clinical research sites, investigators, and study teams.
• Experience coordinating or managing external vendors supporting clinical trials.
• A strong understanding of the operational realities of clinical trial recruitment and enrollment.
• Excellent communication and relationship-building skills.
• Strong organizational skills and the ability to manage multiple priorities and stakeholders.
• A collaborative, solutions-oriented approach and the ability to turn plans into action.
• Comfort working across therapeutic areas and with global, cross-functional teams.

Requirements

• Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Benefits

• Competitive base salary and performance related incentives.
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable.
• Retirement and pension plans.
• Life assurance and disability coverage.
• Employee assistance programmes and wellbeing resources.
• Learning and development opportunities through structured training and career pathways.
• Benefits may vary depending on role and location.