[Hiring] Senior Manager, Clinical Operations @MedAmerica

Role Description

Provide overall leadership and management for the entire practice, overseeing the Home Sleep Test (HST) program, the clinic, and the sleep lab.

• Work closely with the Medical Director and physician leaders to ensure the expectations of patients and providers are met.
• Adhere to the practice operating budget, including projecting patient volumes, revenue, equipment expenditure, staff growth, and space needs.
• Analyze monthly financial and operational reports for statistical data on patient volumes, production, and revenue.
• Make clear recommendations and implement policy, process, and workflow improvements across the practice.
• Directly manage the HST Manager, Sleep Lab Manager, Clinic Manager, Clinical Research Coordinator, and front desk staff.
• Responsible for recruitment, retention, training, compensation, and performance management of practice staff.
• Responsible for succession planning and career development of the team.
• Lead all-staff meetings and actively participate in ongoing provider meetings.
• Oversee coordination and integration across the HST program, clinic, and sleep lab service lines.
• Ensure each service line meets quality, access, and patient experience goals.
• Oversee accreditation and program compliance across all service lines.
• Oversee practice participation and compliance with all Vituity programs, quality, and medical management programs.
• Ensure compliance with all regulatory agencies governing healthcare delivery and the rules of accrediting bodies.
• Oversee accounts payable, purchasing/inventory, payroll, billing, and collection functions for the practice.

Qualifications

• Bachelor's degree in healthcare administration, business administration, or a related field and 4 years of healthcare experience, or an equivalent combination of education and experience that demonstrates attainment of the required competencies required.
• 4 years of leadership or management experience in a healthcare setting required.
• Experience overseeing multiple service lines or a multidisciplinary outpatient practice required.
• Master's degree in healthcare administration, business administration, or a related field.
• Experience in sleep medicine or a multi-service outpatient practice.
• Able to successfully navigate issues that impact providers, clinic operations, compliance, and business goals, and understand their correlation and impact.
• Able to effectively lead and manage a team of healthcare professionals and other managers.
• Strong understanding of healthcare systems, regulations, and policies.
• Strong understanding of financial management principles, including budgeting, forecasting, and revenue management.
• Demonstrated knowledge of medical terminology, patient care, and clinical procedures.
• Excellent communication skills to interact with patients, staff, and providers, both verbally and in writing.
• Must be highly organized and able to manage multiple priorities.
• Know-how and experience using technology and electronic health records (EHRs) to manage patient data and clinical operations.
• Ability to uphold HIPAA regulations and enforce safety and compliance standards.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.