[Hiring] Scheduling Coordinator @Lehigh Valley Health Network

Role Description

Coordinates all patient scheduling activities including appointments, procedures, and exams for multiple hospital, physician practice, outpatient departments, modalities, and facilities. Facilitates communication between staff, referral sources and physician offices regarding concerns/issues related to scheduling.

Job Duties

• Collects clinical information, obtains insurance, and verifies patient demographics to ensure appropriate scheduling of screening and diagnostic tests.
• Schedules patients for physician appointments and diagnostic test procedures.
• Educates patients, families and physician offices regarding department protocols, procedures, insurance, referrals and testing criteria.
• Monitors practice protocols and department procedures and makes recommendations for improvement.
• Utilizes scheduling software and other patient-specific software applications to facilitate patient access into the network.
• Serves as a resource for staff, physicians, and referring offices.
• Strives to reduce errors, minimize rework and defects through conscientious defects and attention to detail.

Qualifications

• High School Diploma/GED
• 6 months medical office, call center or customer service oriented work experience or in lieu of work experience, the completion of an Associate's Degree program or higher will be accepted.
• Ability to maintain strict level of confidentiality.
• Ability to work in a fast paced environment while handling multiple responsibilities.
• Detail-oriented with the ability to enter information accurately into electronic systems.
• Demonstrates ability to handle stressful situations.
• Proficient in Microsoft Office applications.

Preferred Qualifications

• Familiarization with EMR and scheduling systems such as EPIC, PHS etc.
• Bi-lingual English/Spanish.

Physical Demands

• Lift and carry 25 lbs.
• Frequent sitting/standing.
• Frequent keyboard use.
• Patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Work Shift

Day Shift

Address

1200 S Cedar Crest Blvd

Primary Location

REMOTE IN PENNSYLVANIA

Position Type

Remote

Union

Not Applicable

Work Schedule

Monday-Friday; 9:00a-5:30p

Department

1012-99108 LVPG-L Strategic Operations