[Hiring] Scheduling & Administrative Coordinator @ameriCARE Birmingham

Role Description

We are seeking a Remote Scheduling & Administrative Coordinator to manage daily caregiver scheduling, answer incoming calls, and assist with administrative responsibilities. This position requires someone who can think independently, communicate clearly, and confidently handle unexpected scheduling challenges.

• Scheduling and phone coverage are the primary responsibilities.
• During less busy periods, support caregiver recruitment by conducting initial phone interviews and coordinating in-person interviews with management.
• The ideal candidate is proactive, detail-oriented, and comfortable balancing multiple priorities while providing excellent customer service.

Qualifications

• High school diploma or GED required; college education or other postsecondary education strongly preferred.
• Proficiency in Microsoft Word, Microsoft Excel, and Microsoft Outlook required.
• Previous scheduling, administrative, or customer service experience required.
• Home care, healthcare scheduling, or staffing experience strongly preferred.
• Experience conducting phone interviews or screening job applicants is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and the ability to manage competing priorities.
• Comfortable working independently in a fast-paced environment.
• Proficiency with computers and the ability to learn new software.
• Must reside in the Birmingham metropolitan area and be available for occasional in-person training or meetings.
• Reliable internet connection and a quiet, professional workspace.

Requirements

• Answer incoming calls promptly, professionally, and compassionately.
• Manage caregiver schedules, shift changes, cancellations, and confirmations.
• Respond to last-minute caregiver call-outs and actively coordinate replacement coverage.
• Communicate with clients, families, caregivers, and management regarding scheduling needs.
• Maintain accurate scheduling records and document communications.
• Recognize urgent situations and escalate concerns appropriately.
• Proactively monitor schedules to identify and resolve potential staffing issues.
• Conduct initial phone interviews with caregiver applicants during periods of lower scheduling activity.
• Screen applicants for qualifications, experience, availability, and suitability for the position.
• Coordinate and schedule qualified candidates for in-person interviews with management.
• Maintain accurate applicant records and communicate interview details and follow-up information.
• Assist with additional administrative projects and tasks as assigned.

Benefits

• Competitive salary
• Paid time off

Company Description

ameriCARE Birmingham is a locally owned and operated home care company dedicated to helping seniors and individuals maintain their independence and quality of life at home. We are growing and looking for a dependable, organized, and compassionate professional to join our team!