[Hiring] Senior Program Manager, Financial Sustainability @PRIMARY CARE DEVELOPMENT CORPORATION

Role Description

PCDC is seeking a Senior Program Manager, Financial Sustainability to support primary care practices in strengthening their financial and revenue cycle operations. Reporting to the Director, Financial Sustainability, the Senior Program Manager works directly with primary care, behavioral health, and other healthcare delivery settings to improve their operations and financial viability. The position will work with practices to:

• Scope consulting engagements with measurable financial and revenue cycle improvements as the end point.
• Deliver direct coaching and training that achieves those improvements.

This position is funded through a federal program, and its continuation depends on that funding.

Key Responsibilities

• Plan and implement revenue cycle, financial management, and clinical operations capacity building and improvement programs.
• Guide the collection of clinical, administrative, and financial data for quality improvement initiatives.
• Conduct comprehensive financial, operational, and revenue cycle assessments.
• Develop and present clear, data-informed findings and recommendations.
• Develop and deliver virtual and in-person training, consultations, and coaching.
• Facilitate and support all components of project life cycle from initial scoping to close-out.
• Manage resources to ensure goals are achieved on-time, on budget, and within defined scope.
• Work with diverse teams within PCDC and client organizations to execute improvement projects.
• Ensure positive client experience and mitigate risks.
• Maintain current knowledge of healthcare financial and operational trends.
• Monitor industry trends and develop new services and products to meet client needs.
• Support the development of engagement scopes and foundation proposals.

Qualifications

• Bachelor's degree or equivalent professional experience.
• At least seven years of experience in ambulatory practice revenue cycle, healthcare financial management, and operations.
• Strong financial and revenue cycle analysis skills.
• Demonstrated experience in managing multi-stakeholder collaboratives.
• Demonstrated subject matter expertise in primary care delivery models and community health.
• Demonstrated ability to leverage data and technology to drive change.
• Effective communication skills.
• Skilled in the use of software required to perform job duties.
• Working knowledge of primary care operations and clinical workflows.
• Strong writing and documentation discipline.
• Coaching and stakeholder management skills.

Requirements

• Familiarity with the safety net primary care and FQHC landscape.
• Experience in a technical assistance, coaching, or consultative role.
• Experience in rural or other low-resource practice settings.

Benefits

• Competitive salary.
• Comprehensive benefits package including medical, dental, and vision coverage.
• HRA, company-paid short- and long-term disability and life insurance.
• Voluntary life insurance.
• 403(b) retirement plan.
• Flexible spending and dependent care accounts.
• Commuter benefits.
• Paid family leave.
• Generous paid vacation, sick, and personal days.
• Paid holidays.
• Employee Assistance Program.