Role Description
The Case Manager serves as the primary clinical contact for injured workers, coordinating care and facilitating safe, timely return-to-work outcomes. This role involves:
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Assessing treatment plans
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Collaborating with medical providers, employers, and insurers
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Ensuring quality, compliance, and effective communication across all parties
The Case Manager must exercise strong clinical judgment, organizational skills, and maintain confidentiality.
Qualifications
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A current, unrestricted Ohio state licensure or certification in a health or human services discipline that allows the professional to conduct an assessment independently as permitted within the scope of practice of the discipline
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Eligibility to hold multi-state licenses as needed to meet the needs of the company
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Two years full-time equivalent of direct clinical care to the consumer
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Prefer a minimum of one (1) year of active case management experience in worker's compensation
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Maintains continuing education as required to maintain licensure and certification
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Excellent leadership, verbal/written communication skills, strong organizational skills, and excellent decision making and judgment
Requirements
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Reports directly to The Case Management Team Lead
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Serve as the first point of post-injury contact after triage, developing and managing return to work opportunities with injured workers, designated network providers, and employer contacts
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Assess the appropriateness of the level of care, diagnostic tests, and clinical procedures for utilization review on a concurrent basis
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Work closely with Utilization Review team in coordinating C-9 (treatment plan)/vocational rehab plans ongoing until completion
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Assess quality and clinical risk issues on a concurrent basis; report any recognized issue to the Case Management Team Lead
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Assess documentation of medical records for completeness on a concurrent basis
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Ability to obtain and interpret information appropriate to injured workers' needs as required for assessment, treatment, and patient care services
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Assess, develop, implement and monitor plan of care
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Initiate communication and consistently communicate with the injured worker, employer, provider, BWC, and TPA (five-point contact, which could include attorney for IW/employer)
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Provide education and guidance to all parties to the claim; this includes: claim review at staffings, and/or providing direction to any member of the five-point contact
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Develop and maintain a positive work atmosphere and support overall team; demonstrate ability to work within a team structure
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Practice capable and effective problem identification and resolution skills as a method of sound decision making
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Maintain confidentiality
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Work independently, efficiently, and deal with priorities
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Understand and uphold UniComp philosophy and demonstrate commitment to UniComp's core values: have a sense of urgency, be optimistic, promote independence, and respect human dignity
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Perform other duties as assigned
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Practice nursing within the Scope of Practice as designated by the State of Ohio Board of Nursing
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Employee may be asked to travel from time to time to attend employer meetings or other offsite functions