[Hiring] RN - Call Center @Sanford Health

Role Description

Responsible for providing telehealth services involving all ages of patients. This includes:

• Telephone triage
• Health information and education
• Physician and service referral
• Other specialty access lines using established protocols, approved references, and specific medical resources

Demonstrates knowledge in decision-making for a diverse client population with a wide range of problems and acuity. Performs effectively in:

• Answering caller inquiries
• Crisis intervention following established protocols with appropriate communication and documentation
• Ongoing, systematic assessment and data collection, focusing on physiological, psychological, and cognitive status
• Providing educational and resource referrals based on patient needs
• Instructing patients in an articulate and professional manner based on expressed needs and available resources
• Demonstrating awareness of legal issues in all aspects of telephone triage
• Documenting health information accurately

Qualifications

• Bachelor’s Degree in nursing preferred
• Graduate from an accredited nursing program preferred, including, but not limited to:
  • American Association of Colleges of Nursing (AACN)
  • Accreditation Commission for Education in Nursing (ACEN)
  • National League for Nursing Commission for Nursing Education Accreditation (NLN CNEA)
• Currently holds an unencumbered RN license with the State Board of Nursing where the practice of nursing is occurring and/or possesses multistate licensure if in a Nurse Licensure Compact (NLC) state
• Nurses performing nursing practice over the telephone require licensure in the states where the patients being served reside
• Any additional state licensure requirements must be obtained within the first 30 days of employment
• Needs and maintains Basic Life Support (BLS), Advanced Cardiac Life Support (ACLS), and Pediatric Advanced Life Support (PALS)
• Obtains and subsequently maintains additional required department-specific competencies and certifications

Requirements

• Every 3rd weekend
• 1500-2300 shift
• Every 3rd holiday
• 100% remote
• Flexible

Benefits

• Sanford is an EEO/AA Employer M/F/Disability/Vet
• If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [email protected]