[Hiring] Registered Nurse - RN Triage Call Center @Ochsner Health

Role Description

This job works within the framework of the Nurse Practice Act and exhibits professional responsibility and accountability for own practice. Serves patient, customers, and physician customers according to company guidelines. Communicates the summary of patient encounters to patient’s physicians, and records all interactions with patients, families, and physicians, and submits these timely to the leader.

Qualifications

• Required - Registered nurse diploma.
• Preferred - Associate or bachelor's degree in nursing.

Requirements

• Required - 2 years of relevant experience.
• Preferred - Pediatric and/or emergency department experience.
• Preferred - Telehealth nursing experience.
• Required - Current registered nurse (RN) license in state of practice.
• Preferred - Certification in Telehealth Nursing.

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.
• Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Excellent interpersonal skills.
• Good judgment skills and ability to handle difficult situations.
• Excellent organizational skills and time management skills and ability to be self-directed.
• Ability to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability) and travel throughout and between facilities.

Job Duties

• Triages symptom-based calls per approved protocols for patients.
• Reports results through EPIC system for purposes of tracking and quality assessment.
• Provides approved general health information to public caller, assessing needs for information by public callers, and provides information from approved sources.
• Exhibits effective communication skills with patients, physicians and others, communicating in a professional, calm and positive manner.
• Assumes responsibility for professional development and maintaining required clinical knowledge, technical skills, training, and credentials.
• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as required.

Physical and Environmental Demands

• Duties performed routinely require exposure to blood, body fluid and tissue.
• The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases.
• There may be an occupational risk for exposure to all communicable diseases.
• There may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste.